Client Connectivity Solutions Consultant

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Client Connectivity Solutions Consultant (Onboarding) is responsible for optimizing our client's experience as they are connecting their applications to U.S. Bank. Clients may choose to interact with their data via Application Programming Interface (API) or file-based transmission and our Client Connectivity center of excellence is here to facilitate along the way. Our Client Connectivity Solutions Consultants (Onboarding) will assist clients in selecting their preferred connectivity method to achieve the desired results and serve as a guide along the way to ensure market readiness. 
 
From managing technical inquiries to orchestrating in-depth testing, we're looking for someone with a background in collaboration across business and technical teams to contribute to the success of our clients' onboarding.  

ESSENTIAL FUNCTIONS: 

Oversee the client onboarding journey, ensuring that our business clients can easily identify the preferred solution and integrate their application seamlessly with U.S. Bank. 

Be the subject matter expert with in-depth knowledge of our connectivity solutions and quickly facilitate client inquiries. Inquiries vary from access requests to technical assistance for our connectivity solutions.   

Serve as a single point of contact to orchestrate the activities required for clients to quickly launch their application. Guide clients through the process and track their progress to fully validate readiness to launch their application.  

Review and document the client's use case to build a repository of knowledge that will improve our ability to understand the client's application and connectivity with U.S. Bank. Analyze design and make recommendations to promote best practices and efficiency.  

Coordinate with internal teams and vendors to fulfill our client's inquiries, promoting multi-departmental collaboration between business and technical teams across the enterprise. Ideal candidates can also assist with the configuration of Apigee and Sterling File Gateway for prompt client onboarding. 

Draft documentation to improve operational processes including preparation for onboarding to new product offerings and handoff to production assistance teams after launch. Ensure readiness by creating workflows, procedures, and training materials for use by both internal teams and clients. 

Collect client feedback, provide insights to stakeholders, and find opportunities for continual improvement.  

Ensure completeness of implementation records and accuracy of data entry. Updates appropriate data within implementation workflow tool. 

Report on project progress, service level agreement attainment, and customer issue escalation.

Complete appropriate forms or processes for customer requests, which require additional network security access.

Perform validation testing for all new data transmission set-ups with internal or external customers. 

Complete testing documentation, as required, for customer testing.

Coordinate with application teams, as needed, for a complete customer test.

Advise and discuss the implementation standard with customers and provide additional information, as required, for a successful implementation.

Train customers on the production process of the implementation. 

Basic Qualifications:

• Bachelor's degree, or equivalent work experience. 
• Three or more years of related experience

Preferred Skills/Experience:

•  Positive, team-oriented attitude. Strong verbal and written communication skills.  
• High attention to detail, information design, and visual presentation & strong organizational skills. 
• Strong influencing and partnership / collaboration skills to drive cross-functional teams. 
• Ability to manage multiple highly visible and complex tasks/projects and deadlines simultaneously with limited supervision. 
• Ability to quickly learn new skills and processes while also being adaptable to changing requirements. 
•  Experience working in a client-facing role overseeing technical solutions 
•  Proficient computer navigation skills using a variety of software packages including Microsoft Office applications (Jira, Confluence, PowerPoint, SharePoint and ServiceNow experience is a plus). Experience using Microsoft Office applications is required.
• Working experience in: 
• IBM suite of managed file transfer applications (e.g. Sterling File Gateway, Connect: Direct)
• IT environment
• IT standards, procedures, policy
• IT service management (ITSM)

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92, $109,200.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

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