Security Account Manager

Security Account Manager

Sunstates Security is currently hiring a Security Account Manager for a client site in Louisville, KY. This position offers a salary of $62,400 along with a full benefits package. The Account Manager is responsible for the daily functioning of a contract site including operations, customer service, personnel management, security & safety in accordance with Sunstates objectives.

Supervisory/Leadership Responsibilities:

• Responsible for the direction, coordination, and supervision of all site Security Officers.
• Train, develop, motivate and empower Security Officers to effectively and efficiently oversee all day-to-day operations of the site and promote the highest standards of efficiency, profitability, customer service and ethics.
• Train subordinates on procedural guidelines, company policies, and operational & site specific forms. Enforce consistency in policy and procedure implementation with the site(s).
• Responsible for the employee on-boarding process including new hire interviewing and selection of candidates that meet Sunstates required level of qualifications and skills, ensure hires receive appropriate training and licensure within the designated timeframe.
• Manage employee performance for the site including appraising performance; administering reward and incentive programs; coaching and staff development initiatives; corrective actions with region management guidance. In all employment activities; will work to ensure that all decisions comply with company policy, federal and state regulations.
• Promote positive employee relations through meeting and developing a rapport with all internal & external customers, addressing complaints and resolving issues with regional management guidance.
• Act as the primary contact for the site and contacting the local office when necessary.
• Maintain records with the officers assigned to the site to assure full participation with the Sunstates Security LMS and training platform when applicable.

Operations:

• Coordinate with Operations Manager to establish site goals & objectives and communicate these with the customer(s) as required.
• Work with action plans towards goal achievement, including establishment of site and personnel quotas and/or goals.
• Manage administrative and operational functions to ensure the working schedule is accurate, projected working schedule is posted, vacation or time off requests are within company guidelines, the region receives the scheduled weekly hours, and personnel topics are address with management guidance.
• Manage day-to-day inspections to ensure compliance and meet/exceed our commitment.
• Produce Quality Assurance checks through eHub to assure positive results.
• Ensure that you are able to response to questions for security personnel, response to site events, or have qualifies backup when you are not able to remain available.
• Foster a superior level of customer relations/service in order to ensure client retention and satisfaction.

Qualifications:

• 2+ years related supervisory experience.
• Prior security, law enforcement, or military experience is preferred.
• Advanced level/knowledge of computers and technology.
• Great customer service and communication skills.

Benefits:

Industry-leading employee benefits that include weekly pay, 401k savings plan with a company match, affordable medical, dental, & vision benefits, paid time off, tuition reimbursement, and more – available for qualified candidates.

A Security Officer may perform a multitude of duties as specified by the Post Orders and Standard Operating Procedures (SOP). The Security Officer will read and become extremely knowledgeable of Post Orders and SOP and will be able to act quickly and efficiently according to such directives.

Join one of the fastest-growing and largest privately held security companies in the U.S. Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.

We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.

Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC's America's Fastest Growing Private Companies list.

Sunstates Security's mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.