Current jobs related to Advisor Success Manager, Cruise - New York, New York - Fora
-
Customer Success Manager
2 weeks ago
New York, New York, United States Avoca Full timeAbout AvocaAvoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call—booking jobs, qualifying leads, and driving higher revenue—at a speed and consistency unmatched by human call centers.We're serving the largest brands in home services, and are 4x'ing headcount...
-
Customer Success Manager
7 days ago
New York, New York, United States Maple Full timeHi I'm Aidan, founder of Maple.At Maple, we're building AI agents that work for local businesses: restaurants, salons, repair shops, and everything in between. These agents answer calls, take orders, book appointments, and handle real customer interactions over natural voice.But our bigger mission goes deeper: we're building automated ontologies that model...
-
Associate Director, Client Success Manager
2 weeks ago
New York, New York, United States SS&C Technologies Full timeAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...
-
Associate Director, Client Success Manager
2 weeks ago
New York, New York, United States SS&C Full timeAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...
-
Senior Wealth Advisor
1 week ago
New York, New York, United States Mariner Full timeJob DescriptionThe senior wealth advisor position at Mariner will lead a wealth management team to create comprehensive wealth plans that include a coordinated financial strategy that aligns with each client's goals and values. The successful senior wealth advisor will be an experienced planner, thoughtful listener, have a strong team mentality and be driven...
-
New York, New York, United States Judson Group Full timeJudson Group has partnered with a leading $29B+ national RIA in their search of anAssociate Wealth Advisor – Business Developmentto join their Business Development team. This is a unique opportunity to make an immediate and meaningful impact—helping expand the firm's reach and shaping the future of its growth.As an Associate Wealth Advisor, you'll play a...
-
Tax Advisor
7 days ago
New York, New York, United States Titan Full timeAbout TitanTitan is an award-winning wealth manager with a mission to increase our generation's compound growth rate. We plan to do this by putting a human wealth advisor in every pocket. Historically, wealth managers have been accessible to only the ultra-wealthy. With Titan, they're available to everyone. We harness frontier technologies like artificial...
-
J. P. Morgan Advisor
2 weeks ago
New York, New York, United States JPMorganChase Full timeJob DescriptionThe Investment Associate is an integral member of the Financial Advisor's team. An Investment Associate works in close partnership with the Financial Advisor(s) in proposing, delivering, and executing solutions for clients; as well as in identifying new business opportunities. The ideal candidate has a strong understanding of market conditions...
-
Customer Success Manager
7 days ago
New York, New York, United States Campfire Full timeAs a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform.You...
-
Student Advisor
2 weeks ago
New York, New York, United States EAST SIDE HOUSE SETTLEMENT Full time $40,000 - $45,000Job Details Job Location: Bronx Haven HS Bronx Design Construction Academy - Bronx, NY 10451 Salary Range: $40, $45,000.00 Salary/yearTitleStudent AdvisorFLSA-ClassificationNon-ExemptSalary Range$40,000 - $45,000Reports ToCommunity School DirectorLocation333 East 151st, Bronx, NY 10451ProgramBronx Design & Construction Academy and Bronx Haven High SchoolJOB...
Advisor Success Manager, Cruise
3 days ago
Fora is the modern travel agency, redefining what it means to be a travel advisor in today's world. We're a next-generation platform that provides a comprehensive, business-in-a-box solution—combining cutting-edge technology, personalized training, a vibrant community, and exclusive industry partnerships—all designed to empower anyone with a passion for travel to turn that passion into a thriving business. Whether you're a travel enthusiast or an experienced professional, Fora equips you with everything needed to launch and scale a successful travel advisory business, making it the ultimate way to align work with your lifestyle.
At the heart of Fora is our mission: to power the next generation of travel entrepreneurs to transform their love for travel into a fulfilling full-time or part-time career, offering unparalleled flexibility, autonomy, and support. We believe that everyone, from seasoned travel professionals to first-time entrepreneurs, can build a career that's both profitable and aligned with their passions.
Our platform combines innovative technology with the human touch, offering:
- Best-in-class training programs to help agents develop expert knowledge, no matter their starting point.
- A powerful suite of tools for booking, client management, and marketing, ensuring agents can focus on delivering exceptional travel experiences.
- Access to an engaged community of fellow advisors, fostering collaboration, support, and shared learning.
- Exclusive partnerships with top travel brands, providing access to competitive rates, perks, and experiences that elevate advisors' offerings.
Since our founding in 2021 by experienced travel entrepreneurs Henley Vazquez, Jake Peters, and Evan Frank, Fora has experienced rapid growth, expanding to a team of 180+ full-time employees based in downtown New York City. Earlier this year, we announced our $60 million Series B and C investment rounds, led by Thrive Capital and Insight Partners, with participation by previous investors including Forerunner and Heartcore Capital. This funding represents a vote of confidence in the enduring power of entrepreneurship, and secures our ability to build a category-defining travel brand. We have a vision for the future that leverages the best of humans and the best of technology to create the first truly unified platform for all travel needs - from staycation to the safari.
We're proud of the recognition we've received, including:
- LinkedIn's Top Startups List 2024
- Fast Company's Most Innovative Companies 2025 and 2023
- Built In 2025 Best Places to Work
- And several "top agency" awards from our fantastic partners including Virtuoso, IHG, Four Seasons, and more
Fora is a mission-driven company that believes in the power of entrepreneurship, community, and passion. As we continue to grow, we are looking for more talented and like-minded individuals to join our team - people who are excited about transforming the travel space and helping us scale our vision globally.
About The RoleWe are seeking an Advisor Success Manager (ASM) to be a critical partner across the cruise advisor lifecycle - from onboarding to booking first cruise, to Pro+ . This role is equal parts relationship manager, problem solver, and operations strategist, working directly with our cruise advisors to address time-sensitive issues while also identifying and tackling root causes that impact their efficiency and satisfaction. This is a cross-functional and highly operational role that will work closely with our advisor success, product, operations, finance, and support teams to advocate for advisors' needs, build solutions, and ensure top-tier advisors have the tools and guidance they need to thrive.
Key ResponsibilitiesReal-Time Cruise Advisor Support
- Serve as the first point of contact for cruise advisors navigating training, first to complex bookings, commission questions, or technical issues.
- Triage, escalate, and resolve urgent matters in real time — providing concierge-level care.
- Track and document recurring issues to inform long-term solutions.
- Identify systemic advisor pain points by analyzing support trends, advisor feedback, and operational gaps.
- Partner with internal teams to design and implement scalable improvements to the advisor journey — from onboarding through ongoing booking workflows.
- Support rollout of new tools or processes to ensure strong adoption among cruise advisors.
- Build trust-based relationships with cruise advisors; understand their business models, strengths, and challenges.
- Anticipate needs before they arise and proactively offer support and guidance.
- Act as an internal champion for the cruise advisor voice — advocating for the unique needs of cruise agents.
- Track key cruise advisor engagement metrics and operational KPIs.
- Provide regular reporting to leadership on cruise advisor training, certifications, satisfaction, escalation trends, and emerging opportunities.
- Collaborate on quarterly business reviews with select advisors when needed.
- 4–6 years of experience in client success, operations, or program management roles — ideally in a marketplace, SaaS, or hospitality/travel setting.
- Proven ability to support entrepreneurial stakeholders with empathy, urgency, and precision.
- Strong critical thinking and analytical skills; confident digging into problems and seeing them through to resolution.
- Comfort working in ambiguity and fast-paced environments.
- Familiarity with CRM, ticketing, or internal support tooling (e.g., Intercom, Hubspot, etc) and workflow and data tools (e.g., Zapier, Omni, etc)
- Passion for cruise, travel and/or supporting entrepreneurs
Compensation for this role varies based on experience, with an indicative range of $90K–$120K + equity. Final compensation will depend on the level at which the candidate is hired, as we're considering multiple levels for this role.
Additional benefits include:
- Unlimited vacation
- Health Insurance (including an option completely covered by Fora HQ)
- Dental & Vision Insurance
- Wellhub Memberships
- 401k plan with company match
- Commuter Benefits
- Supplemental Life Insurance
- Stock Options
This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views.
Our ValuesWe're forging our own path
Fora has always been about driving change within the industry. We're not interested in maintaining the status quo.
We're stronger together
Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.
We believe in technology
We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.
We're here to serve
We operate in service of our community and believe that when they're empowered to focus on what they do best, we all win. It's why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.
We mean business
Fora is equal parts fun, meaningful work and serious travel business. We're unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It's a better equation for the future of our industry.
--
WORK AUTHORIZATION
You must have authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization.
EQUAL OPPORTUNITY
Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.
