Customer Success Manager
2 weeks ago
About AvocaAvoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call—booking jobs, qualifying leads, and driving higher revenue—at a speed and consistency unmatched by human call centers.We're serving the largest brands in home services, and are 4x'ing headcount in 2025. With a high-performance, in-office team in NYC, we're moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact.The RoleAs a Customer Success Manager (CSM)at Avoca, you'll partner closely with our Sales, Product, and Engineering teams to ensure customers successfully implement and scale Avoca's AI solutions. You'll act as the trusted advisor for home service companies adopting our platform—guiding them from onboarding through deployment, enabling them to achieve measurable business outcomes, and driving long-term success.This role is ideal for someone who thrives at the intersectionof customer strategy and technical execution—you'll design rollout plans, facilitate adoption, and ensure our customers realize the full value of Avoca.What You'll DoServe as the primary point of contact and trusted advisor for customers, ensuring successful implementation and adoption.Lead onboarding and rollout programs , tailoring approaches to customer goals and business models.Conduct regular business reviews to align objectives, measure results, and uncover new opportunities for value creation.Collaborate with Sales, Product, and Engineering to resolve technical challenges and optimize the customer experience.Build and share best practices, playbooks, and success frameworks that scale across the customer base.Proactively manage stakeholder relationships across Operations, Product, Marketing, and Executive teams.Manage multiple customer engagements at once, balancing tactical execution with strategic guidance.Who You Are2–5 years of experience in startups working in customer success, implementation, or account management (or >4 years overall experience).Exceptional communicator with strong presentation and facilitation skills.Analytical mindset with the ability to tie customer KPIs to business outcomes.Self-motivated, entrepreneurial, and comfortable operatin g in fast-moving, high-growth environment.Thrives on owning processes end-to-end and balancing multiple initiatives simultaneously.Experience in AI, SaaS, or enterprise software implementations is a strong plus.Why AvocaAt Avoca, you'll be part of a team that's building a category-defining company at the center of a massive market opportunity. We're a fast-moving, collaborative team with aculture designed for builders who thrive on speed, iteration, and impact.
-
Customer Success Manager
1 week ago
New York, New York, United States Campfire Full timeAs a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform.You...
-
Customer Success Manager
2 weeks ago
New York, New York, United States Pulsar Group Full timeCompany OverviewPulsar Group Plc is a tech innovator, delivering high quality SaaS products that address the fundamental business needs of clients in the marketing and communications industries. We combine AI technologies with human expertise to analyse data and create insights to understand what has impact on an organisation and their key audiences – from...
-
Customer Success Manager
1 week ago
New York, New York, United States Gloat Full time $130,000 - $150,000About the company:Gloat transforms organizations into Exponential Enterprises where AI amplifies human potential rather than replacing it. Our platform empowers employees to become Exponential Contributors by breaking work down to skills and tasks, identifying the best opportunities for AI automation and augmentation, and orchestrating intelligent...
-
Customer Success Manager
7 days ago
New York, New York, United States Maple Full timeHi I'm Aidan, founder of Maple.At Maple, we're building AI agents that work for local businesses: restaurants, salons, repair shops, and everything in between. These agents answer calls, take orders, book appointments, and handle real customer interactions over natural voice.But our bigger mission goes deeper: we're building automated ontologies that model...
-
Legal Customer Success Manager
1 week ago
New York, New York, United States LegalOn Technologies Full timeCome join the global leader in Legal and Governance AI - as we expand our Governance sales team in the USLegalOn, the pioneer in LegalAI for corporate legal teams working with over 7,500 in-house teams globally, completed the acquisition of Fides, a governance AI innovator revolutionizing how global enterprises manage their governance across over 100...
-
Senior Manager, Customer Success
7 days ago
New York, New York, United States DoubleVerify Full timeWho we areDoubleVerify is a leading software platform for digital media measurement, data and analytics. DV's mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world's largest brands, publishers and digital ad platforms. DV's technology platform provides...
-
Customer Success Representative
2 weeks ago
New York, New York, United States FF Inc Full time**Location: New York, NYEmployment Type: Full-TimeAbout The Role**We are looking for a friendly, proactive, and customer-focused Customer Success Representative to support our clients throughout their entire experience with our company. In this role, you will act as the primary point of contact for customers, helping them onboard, answering questions,...
-
Customer Success Lead
7 days ago
New York, New York, United States Alethea Online Risk Mitigation Technology Full timeAbout AletheaAlethea helps commercial clients and civil society advocates combat false and misleading information through in-depth analysis of reputational, regulatory, and security risks. Our insights and strategic recommendations empower organizations to mitigate threats, safeguard brand integrity, and strengthen public trust. Using a combination of expert...
-
Customer Success Lead
1 week ago
New York, New York, United States alethea Full timeAbout AletheaAlethea helps commercial clients and civil society advocates combat false and misleading information through in-depth analysis of reputational, regulatory, and security risks. Our insights and strategic recommendations empower organizations to mitigate threats, safeguard brand integrity, and strengthen public trust. Using a combination of expert...
-
Program Manager, Customer Success
1 week ago
New York, New York, United States Stripe Full timeWho we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of...
