ECM Supervisor

5 days ago

San Diego, California, United States Alliance TrueCare Full time $29,000 - $32,500 per year

Job Summary:
The Lead Care Manager Supervisor facilitates the efficient operation of the assigned department by performing a variety of clerical and administrative tasks.

Supervisory Responsibilities:

  • Oversees the daily workflow of the department.
  • Provide constructive and timely performance evaluations.

Duties/Responsibilities:

  • Conduct audits of each Lead Care Manager to ensure quality assurance is met according to contract standards.
  • Assists with the development and implementation of corrective and quality improvement plans that contain content and strategies to address identified problem areas.
  • Identify the training needs of staff and communicate with the Site Manager to ensure proper training is provided.
  • Ensure members have an amazing experience including timely access to the care they need (appointments, visits, messages, and calls) and resolving their issues quickly, with minimal waste and friction.
  • Engage with the team to troubleshoot any technical issues, local problems, or escalating systemic matters to your manager or central teams.
  • Attend health plan training, webinars, internal meetings, continuing education.
  • Assist with onboarding new hires in coordination with Human Resources.
  • Manage meeting preparation, and other administrative support.
  • Manage communication, with context, between the offices and other districts and health system partnerships.
  • Aide in the completion of reports requested by the Site Manager.
  • Performs other duties as assigned.

Education and Experience:

  • High school diploma or GED required. Bachelor's degree preferred.
  • Minimum two years working in a professional Health Care environment as a supervisor or manager to include employee reviews, performance management, timekeeping, and coaching.
  • Prior experience in health care, case management, or Q&A preferred.
  • A valid Driver's License, reliable daily vehicle and active CA auto insurance are required.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Proficient in Microsoft Office Suite or related software.
  • Excellent organizational skills and attention to detail.
  • Ability to work independently.
  • Ability to problem-solve and maintain confidential information.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 10 pounds at times

Pay range: $29 USD - $32.50 USD

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