Program Manager of Residential Services

About Swords to Plowshares

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to support veterans as they navigate the challenges of post-military life, and to prevent and end veteran homelessness through wrap-around care and informed advocacy. To learn more about Swords to Plowshares, please visit our website at

Job Title:
Program Manager of Residential Services

Location:
401 Van Ness Avenue, San Francisco, CA 94102

Schedule:
Monday through Friday, 9 am to 5 pm

Reporting Type:
In-person

Employment Type:
Exempt, Full-time

Salary
: $86,112.00 annually

Summary:

The Program Manager of Residential Services (PMRS) is responsible for cultivating a strong sense of community within Swords to Plowshares' supportive housing portfolio. This role oversees the delivery of Residential Services, including community engagement, tenant support programs, transportation coordination, and onsite events across multiple housing sites in San Francisco.

The PMRS supervises a multidisciplinary team—including Community Organizers, Peer Specialists, Transportation Specialists, and a Service Assistant II—to ensure tenants have access to robust, consistent support and meaningful engagement opportunities. The PMRS also supports grant compliance, data documentation, quality assurance, and internal and external reporting.

This position reports to the Deputy Director of Residential Services.

Responsibilities:

• Client Services and Operations: Manage a team of Community Organizers and Peer Specialists to ensure consistent tenant engagement and a robust calendar of activities, services, and events.
• Manage Transportation Specialist(s) to deliver a safe and reliable transportation program, enabling tenants to attend offsite events (e.g., Swords events, resource fairs, grocery shopping) and appointments (e.g., VA medical visits).
• Manage the Service Assistant II who has oversight of staff who assist veterans with unit habitability and activities of daily living services, including apartment cleaning and referrals to promote independent living.
• Lead community engagement efforts across housing sites and develop new and effective tenant engagement strategies.
• Conduct outreach through one-on-one interactions with tenants, distributing flyers, promoting events, and discussing life circumstances, when needed.
• Produces a monthly newsletter and calendar of events for all housing sites due two weeks prior to the end of the month for the next for review and approval by the supervisory team.
• Support broader housing operations by attending and supporting community meetings, tenant council meetings, onsite peer support groups, audits, and other community events.
• Grants and Contracts: Ensure team members are accurately collecting and reporting data in the appropriate database to meet requirements for contracts (e.g. San Francisco Department of Aging Services [DAS] and the CalVet Veterans Support to Self-Reliance [VSSR] Pilot program).
• Maintain compliance with all contract guidelines and ensure supervisees understand and adhere to funder expectations.
• Work closely with the agency's Grants team to complete internal and external reporting for grant funders and other agency needs, as assigned.
• Maintain an organized system to keep track of documentation for events and activities to include event flyers, sign-in sheets, grievances, and other feedback.
• Interacting with Leadership:Participate in weekly meetings with the Deputy Director of Residential Services.
• Attend all assigned meetings and training courses to include Cultural Humility training and monthly Supervisor training.
• Attend external meetings as required by the agency and funders.
• Perform other related duties as assigned by the Deputy Director of Residential Services.
• The ability to travel between all housing sites is required; mileage is reimbursed.
• Other duties as assigned

Supervisory Responsibilities

Supervise a roving team of residential services staff working at multiple housing sites providing leadership and guidance rooted in a culture of supportive supervision and coaching.

• Schedule and conduct weekly 1:1 supervision sessions with assigned staff.
• Hire, onboard, train, and complete annual and ad-hoc performance evaluations of program staff.
• Facilitate weekly staff meetings and ensure that team members are up to date with all required training.
• Develop a system to ensure staff are documenting all client services in our client case management database, Exponent Case Management (ECM) or other databases.
• Adhere to laws regarding confidentiality and reporting requirements; maintain knowledge and practice of current HIPAA compliance guidelines; monitoring program staff's work and work area to ensure they are following all HIPAA compliance guidelines.
• Coordinate and facilitate staff training to meet internal standards and external funding requirements.

Desired Qualifications:

• An understanding of the problems faced by veterans from all eras, including; homelessness, substance abuse/dependence, and post-traumatic stress and adjustment disorders.
• The ability to work with minimal supervision
• A valid California driver's license and auto insurance
• The employee must be able to perform all duties within what would be considered reasonable accommodations
• The employee must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency's Cultural Humility Initiative Skills
• Excellent interpersonal and supervisory skills, including conflict resolution, crisis intervention, quality assurance, staff development, and performance appraisal
• Effective time management skills
• Good analytical and organizational skills
• Excellent written and verbal communication skills
• Basic computer skills with proficiency in Microsoft Office

Experience:

• Four (4) years of experience providing services to disadvantaged clients
• Two (2) years of experience working in a residential setting
• Two (2) years of experience as a supervisor or team leader

Education:

• Bachelor's degree required in social work, counseling or another related field. Master's degree preferred but experience may be a substitute.

Comprehensive Benefits Package:

Employees who are regularly scheduled to work 20 hours or more per week are eligible for all benefits.

• 100% employer sponsored medical, vision, acupuncture, and dental coverage. Swords to Plowshares covers partial dependent coverage cost. (Agency paid annual medical deductible paid via Navia HRA Card)
• Employee Assistance Program: 20 mental health counseling appointments available to all employees,
  regardless of Full-time status,
  at no cost to employees.
• 403(b) retirement plan immediate enrollment
• Generous annual paid time off
• Ø 10 sick days
• Ø 13 holidays
• Ø 17 vacation days in the first year & progressive afterwards
• Access to third party legal benefits, employee discount program, pet insurance, and Commuter Benefit.
• 1-hour paid lunch period, professional development reimbursements, and annual education allowance available to all employees.

*Employees who work on-call, in a temporary position, or less than 20 hours per week regularly are only eligible for our Employee Assistance Program, paid lunch hour, and San Francisco sick time. Vacation and sick time are pro-rated based upon full-time equivalent percentage.

Organizational Values Statement of Intent:

Swords to Plowshares is fully committed to the ongoing work of upholding our values and fostering a supportive culture for all staff and veteran clients. For us, this is a process and not a destination. We embrace the principles of cultural humility to create spaces where all people feel welcome, heard, and valued.

We stand against injustice and discrimination of all kinds. We understand that the veteran community encompasses a multitude of identities, and we believe that our staff and board should as well. We encourage applications from all qualified individuals.

Equal Employment Opportunity Statement:

At Swords to Plowshares, we believe in creating an inclusive and welcoming environment for all. We are proud to be an Equal Employment Opportunity employer and do not discriminate against any employee or applicant based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or status as a protected veteran. We are committed to compliance with all state and local laws governing nondiscrimination in employment.

We are dedicated to affirmative action and providing equal employment opportunities for everyone. We strive to ensure that all individuals—regardless of race, color, religion, sex, national origin, disability, or veteran status—are treated fairly and have access to the same opportunities in alignment with federal regulations (Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, and the Vietnam Era Veterans' Readjustment Assistance Act of 1974).

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