Academic Support Coordinator

St Ambrose University is seeking an Academic Support Coordinator to assist the office of Access & Disability Services and the Academic Center for Excellence (ACE) on the Mount Mercy campus in Cedar Rapids, Iowa. This full-time, 10.5-month position plays a key role in the daily operations of these departments and provides critical coordination of academic support resources to students, faculty, and staff.

• Serve as the first point of contact for ACE visitors providing direct support to students, faculty, staff, and visitors regarding academic support programs and resources.
• Demonstrate outstanding interpersonal, organizational, communication, and decision-making skills in an often fast-paced, student-centered academic center.
• Coordinate alternative testing processes, procedures and materials for students with approved accommodations through the office of Access & Disability Services.
• Ensure accurate and timely processing and scheduling of student, staff and faculty requests for testing accommodations while adhering to ADAA guidelines.
• Confidentially manage detailed testing schedules as well as the collection, organization and tracking of testing materials and data.
• Prepare and proctor exams in various formats which may include setting up assistive technology and working with students with literacy accommodations.
• Represent ACE and Mount Mercy's academic support programs to ensure positive experiences for current students, faculty, staff, and visitors at campus events including visit days, registration days, and other outreach opportunities. These events may require occasional evening and/or weekend hours.
• Provide administrative and clerical support to assist with managing phones, ordering supplies, scheduling appointments, and other daily operations of the department.

• Bachelor's degree required, preferably with a minimum of two years' experience in administrative support, academic support, disability services, student services, or related areas in an educational setting.
• Must be proficient in using MS Excel as well as able to effectively use other office productivity software including but not limited to, Outlook, Teams, Adobe, and Canva.
• Provide exceptional attention to detail, accuracy, and confidentiality in all aspects of work.
• Proven ability to manage sensitive information with discretion and maintain strict confidentiality in accordance with FERPA, ADAA and institutional policies.
• Excellent communication and interpersonal skills, with a commitment to building positive relationships with students, faculty, and staff.
• This is a full-time position requiring 40 hours per week during the fall and spring semesters on the Mount Mercy main campus in our Academic Center for Excellence.

• Competitive salary and comprehensive benefits package including health, dental, and vision insurance.
• Retirement savings plan with employer match.
• Paid time off and holidays.
• Opportunities for professional development and training.
• Access to campus amenities, cultural events, and recreational facilities.

At St. Ambrose University and its Mount Mercy campus, we are more than an institution of higher learning; we are a beacon for those seeking to impact the world significantly. Guided by our foundation beliefs and values, our mission and vision reflect our dedication to fostering an inclusive, ethical, and dynamic learning environment.

If you are ready to join a dynamic team and make a difference, please submit your resume, cover letter, and contact information for three professional references though our online application portal at Position is open until it is filled.

Mount Mercy University is an equal opportunity employer and a smoke-free campus.