Client Implementation Manager

Vālenz Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.
 

About This Opportunity: 

As a Client Implementation Manager, you'll coordinate and execute client onboarding and product rollout activities, ensuring a smooth transition and positive client experience. You'll manage project timelines, support configuration requests, facilitate training sessions, and collaborate with cross-functional teams to deliver successful implementations. 

Things You'll Do Here:  

• Support the client implementation process by coordinating tasks, managing timelines, and ensuring clients have a positive onboarding experience. 
• Assist with the rollout of new products and services for clients by working closely with cross-functional teams to facilitate smooth integration. 
• Respond to and process client configuration requests in collaboration with the Client Success team to meet client needs and improve platform utilization. 
• Participate in process improvement efforts by identifying opportunities and contributing feedback to enhance implementation practices. 
• Ensure compliance with company standards and client requirements throughout implementation activities. 
• Maintain accurate project documentation, task updates, and status reports in systems such as Salesforce, Wrike, Trello, and other internal tools. 
• Track and report project progress, escalating issues or risks to senior team members as needed. 
• Perform other duties as assigned. 

Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties. 

What You'll Bring to the Team: 

• 1+ of experience in an implementation, client onboarding, or similar project-driven role. 
• Highly self-motivated and proactive, with the ability to navigate ambiguity and drive tasks to completion independently. 
• Exceptional written and verbal communication skills, with the ability to tailor messaging to diverse audiences. 
• Strong attention to detail, ensuring accuracy and quality in all deliverables and client-facing work. 
• Proven ability to build and maintain positive, professional relationships with colleagues across various teams and levels of the organization. 
• Flexible and adaptable to change, thriving in a fast-paced, evolving company environment. 
• Demonstrated curiosity, critical thinking, and a solutions-oriented mindset with a positive approach to challenges. 

Where You'll Work: This is a fully remote position, and we'll provide all the necessary equipment  

• Work Environment: You'll need a quiet workspace that is free from distractions. 
• Technology: Reliable internet connection—if you can use streaming services, you're good to go 
• Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices/software. 
• Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA. 

Why You'll Love Working Here

Valenz is proud to be recognized by Inc. 5000 as one of America's fastest-growing private companies. Our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare. With this commitment, you'll find an engaged culture – one that stands strong, vigorous, and healthy in all we do.
 

Benefits

• Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.
• Spending account options: HSA, FSA, and DCFSA
• 401K with company match and immediate vesting
• Flexible working environment
• Generous Paid Time Off to include vacation, sick leave, and paid holidays
• Employee Assistance Program that includes professional counseling, referrals, and additional services
• Paid maternity and paternity leave
• Pet insurance
• Employee discounts on phone plans, car rentals and computers
• Community giveback opportunities, including paid time off for philanthropic endeavors

At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.