Hotel Front Office Manager
5 days ago
We're in search of a hotel front desk manager who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You'll be the face of the operation and the first person guests see when they come through the doors. You'll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you're looking for a leadership opportunity on an already fantastic team, apply now
Responsibilities:
- Make sure to adhere to the front desk budget and put in orders for office supplies as needed
- Manage the hiring, training, and supervision of all front office staff members, and ensure they're providing exceptional guest service and uphold hotel policies
- Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
- Gather financial information and generate occupancy reports for the general manager
- Lead operations at the front desk and make sure guests have an exceptional stay
Qualifications:
- 3–5 years of experience in a hotel front desk supervisory or comparable leadership role, with a strong grasp of front office operations
- Night and weekend availability
- Experience using Opera
About Company
The Wyndham Atlanta Buckhead Hotel & Conference Center is located at 3405 Lenox Road NE, Atlanta, GA 30326.
At GF, we believe that people are the key to our success. We offer health insurance, paid time off, ongoing learning opportunities, competitive compensation, plus a great culture.
GF Hotels & Resorts is an award-winning full-service ownership and management company that specializes in hotels, resorts, golf courses, and other related hospitality assets. Since its founding in 1988, GF has operated over 800 properties in 46 states. Currently, GF partners with Hilton, Marriott, Hyatt, IHG, Choice, Wyndham, Best Western, among others, as well as individual properties. With its award-winning approach to maximizing guest satisfaction, GF has been recognized as one of the top management companies in the industry.
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