Night Hotel Manager

1 day ago

Atlanta, Georgia, United States Hotel Phoenix Atlanta Full time $90,000 - $120,000 per year

Night Hotel Manager

Department:
 Front Office

Reports To:
 Director of Front Office

Position Type:
 Full-Time / Overnight Shift

Location:
 The Phoenix Hotel Atlanta

POSITION SUMMARY

The Night Hotel Manager oversees all hotel operations during the overnight hours, ensuring the highest level of guest service, safety, and operational excellence. This leadership role acts as the primary manager on duty, representing executive management in their absence and ensuring that all departments operate in alignment with the hotel's service standards, brand values, and policies.

KEY RESPONSIBILITIES

Guest Experience & Service Excellence

  • Serve as the main point of contact for all guest inquiries, concerns, and emergencies during the overnight shift.
  • Ensure all guests receive personalized, anticipatory, and discreet service consistent with luxury hospitality standards.
  • Monitor guest arrivals, departures, and VIP activities to ensure seamless experiences.
  • Resolve guest complaints promptly and professionally, documenting all incidents and follow-up actions.

Operational Oversight

  • Supervise overnight operations across all departments including Front Office, Security, Housekeeping, and Engineering.
  • Review and audit the daily financial transactions, ensuring accuracy in postings, adjustments, and settlements.
  • Verify the completion of the Night Audit and assist the accounting team in reconciling daily revenue.
  • Conduct property walks to ensure cleanliness, security, and brand presentation throughout the hotel.
  • Manage overbooking situations, late check-outs, and emergency room relocations with discretion and efficiency.

Leadership & Team Management

  • Lead, support, and motivate overnight staff, maintaining a calm and professional presence.
  • Conduct nightly briefings and ensure seamless communication between day and night teams.
  • Train and coach team members on guest service standards and hotel policies.
  • Ensure compliance with hotel safety, security, and emergency procedures.

Administration & Reporting

  • Prepare nightly reports for the Director of Front Office and Hotel Manager.
  • Document guest feedback, incidents, and operational challenges for management review.
  • Coordinate with accounting on revenue discrepancies and adjustments as needed.
  • Monitor key performance metrics and recommend process improvements.

QUALIFICATIONS

  • Bachelor's degree in Hospitality Management or related field preferred.
  • Minimum 3–5 years of progressive hotel front office experience, with at least 1 year in a supervisory or managerial role.
  • Experience in a 
    luxury or five-star hotel
     environment strongly preferred.
  • Proficient in PMS (Infor HMS or similar), MS Office Suite, and night audit procedures.
  • Strong leadership, problem-solving, and decision-making skills.
  • Excellent written and verbal communication abilities.
  • Ability to remain calm and composed in high-pressure situations.

WORKING CONDITIONS

  • Overnight schedule (typically 10:00 PM – 8:00 AM).
  • Required to work weekends and holidays based on hotel occupancy and operational needs.

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