Remote Member Service Representative

4 days ago

Atlanta, Georgia, United States Mad Fish Solutions Full time $40,000 - $80,000 per year

We are seeking a dedicated Remote Member Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our members. This is a remote position, offering flexibility and the opportunity to work from the comfort of your own home.

Responsibilities
  • Respond to member inquiries via phone, email, and chat in a timely and professional manner
  • Assist members with account maintenance, billing inquiries, and technical support
  • Resolve member complaints and issues effectively and efficiently
  • Educate members on products, services, and membership benefits
  • Collaborate with internal teams to ensure a seamless member experience
Requirements
  • Excellent communication and interpersonal skills
  • Previous customer service experience preferred
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficient in using CRM software and other customer service tools
  • High school diploma or equivalent
Qualifications

The ideal candidate for this role will have a strong customer service background, excellent communication skills, and the ability to work independently. Experience in a remote or virtual customer service role is a plus.

Benefits
  • Competitive salary
  • Flexible work schedule
  • Opportunity for growth and advancement
  • Healthcare benefits
  • Work-from-home setup provided

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