Partner Representative

5 days ago

Atlanta, Georgia, United States In Touch Ministries Full time $40,000 - $60,000 per year

Position Type: Full-time, REMOTE 4PM-12AM M-F Within reasonable driving distance to the office

Summary:

In Touch Ministries is looking for a highly compassionate, organized, and skilled customer service agent to join the Partner Communications Department. The Partner Representative is responsible for fulfilling individual's needs via telephone. This role demands a working knowledge of customer service practices while exhibiting a flexible mindset and making excellence the standard.

In office attendance is minimally required.

Qualifying candidates will be within a reasonable driving distance (@ 2 hours) to 3836 DeKalb Technology Parkway, Atlanta Ga 30340

Experience: 1-2 years' customer service experience with a minimum of high school diploma or equivalent.

Essential Job Functions (other duties as assigned):

  • Actively listening to what clients wish to convey and responding with excellence.
  • Responding to inbound telephone inquiries.
  • Maintaining customer records by updating account information using data entry software.
  • Processing orders, donations, and miscellaneous requests in system.
  • Praying with individuals.
  • Participating in training and team meetings both remotely and occasionally in office.
  • Staying up to date with products and resources offered by the ministry.
  • Attending coaching sessions and team building activities as requested.
  • Clear and accurate communication with various individuals/positions through written and spoken means, with understanding.

Necessary Skills:

  • Proficient in utilizing Microsoft Office software (required).
  • DATA entry skills.

Competencies:

  • Balances team and individual responsibilities.
  • Gives and welcomes feedback.
  • Actively contributes to building and maintaining group goals and cohesiveness.
  • Remains professional and courteous with customers always.
  • Possesses knowledge of relevant computer applications.
  • Ability to work independently and with others in a fast-paced environment.

Physical Environment:

  • Requires team member to be able to work 4pm-12am nightly in a quiet professional setting.
  • Requires reliable internet service with reasonable download speed Mbps-test your speeds at )
  • Requires occasional in office attendance. Monthly all Staff meetings, ongoing training, etc.

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