Account Manager, Global Inclusion

At Real Chemistry, making the world a healthier place isn't just an aspiration—it's our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

Job Summary: 

Real Chemistry is looking for a Manager to join our growing Global Inclusion and Health Equity team 

The Global Inclusion and Health Equity (GIHE) team applies data driven, inclusion and health equity solutions that seamlessly connects dots across the Real Chemistry ecosystem to help our clients make the world a healthier place for all – especially for historically marginalized populations. Our approach is rooted in intersectional, community-first, health equity guiding principles and DEI best practices that informs how we create culturally responsive solutions and work to improve health outcomes for all.

As healthcare companies increasingly commit to operationalizing health equity as a business imperative, the GIHE team works with clients to provide strategic counsel as well as design and execute health equity-focused initiatives at the corporate, commercial, clinical and community levels.  

In this role, you will work across key accounts helping to implement inclusion and health equity strategies. This role carries a broad, demanding set of responsibilities in the support of assigned client engagements. The ideal candidate is a strong communicator with a knack for narrative-shifting storytelling and the ability to shape impact-driven programming which improves health outcomes for historically marginalized people. 

 This is a hybrid role, based in any of our U.S. offices - including New York City or Chicago. 

 What you'll do: 

Your position at Real Chemistry will focus on supporting the ongoing management and coordination of the various health equity-related projects and campaigns we develop and deliver. All aspects of this position are critical to the success of Real Chemistry and your role within the organization. As such, your primary responsibilities are as follows: 

Responsible for outstanding client service and account management activities for 1-3 accounts. In collaboration with senior management and project management staff, drive flawless and timely project execution and high-touch client communications. Conducting desk research for industry trends and updates related to inclusion and equity, and most importantly in support of the GIHE team and its clients. Drive detailed and timely project execution and high-touch client communications in collaboration with other project management staff. Develop draft of presentations, creative briefs, PR materials (e.g., press releases, articles, etc.) and other internal/external communications. Ensure client feedback is collected, understood, and addressed as appropriate across deliverables. Manage Veeva Vault to execute end-to-end Medical, Legal Regulatory (MLR) submission processes, including participation in live MLR discussions, as well as document submissions, reviews, and approvals. Responsible for monitoring, tracking and reporting all project related activities, creating and managing timelines and workback plans. Support overall account development, fiscal performance, and growth. Partner with functional area-experts within the agency in support of deliverable needs. Document and communicate need-to-know information to all project partners;  Schedule meetings both internally and externally, as well as provide agendas, recaps, trackers to Clients.  

This position is a perfect fit for you if: 

​Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an "I" – really speak to you. You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We're always evolving. You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data. You are highly organized self-starter, able to work independently and under tight deadlines. You demonstrate resourcefulness, creativity, adaptability, and a bias for action to deliver high impact results. 

What you should have:  

Demonstrated passion for inclusion and health equity Highly organized, deadline-oriented, and able to manage multiple priorities with strong attention to detail Independent thinker who takes ownership of deliverables, yet thrives in collaborative team environments Confident communicator who can manage upward, flag issues early, and clearly articulate project updates and recommendations Bachelor's degree from an accredited college or university Strong oral and written communication skills, including presentation and public speaking ability with clients, vendors, and internal teams Excellent organizational skills and ability to mentor junior staff and delegate effectively to meet deadlines Skilled in developing project scopes, client and vendor contracts, and problem-solving in real time Proficient in Microsoft Office (especially PowerPoint, Word, and Excel); Outlook proficiency expected Experience with media monitoring, research, and project execution with limited supervision Healthcare agency experience a plus 

Pay Range: $60, ,000

This is the pay range the Company believes it will pay for this position at the time of this posting.  Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.   

Real Chemistry is proud to be Great Place to Work certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.

We believe we can do our best when feeling our best, which is why we've put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning.  Learn more about our great benefits and perks and search specific offerings in your region at: 

Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.

*Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.

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