Customer Service Rep

1 week ago

Auburn, Maine, United States Agren Appliance Service Corp Full time

Agren Appliance is Maine's largest family-owned appliance and furniture retailer, proudly serving communities since 1969. With six showrooms across the state and a reputation built on trust and service, we continue to grow by putting our customers and employees first. Our company culture is built on integrity, teamwork, and personal growth — and we're always looking for motivated individuals to join our close-knit team.

As a CSR Associate, you will play a critical role in supporting our service department by assisting customers with service inquires and helping ensure smooth day-to-day operations. We are willing to train candidates who are reliable, organized, and eager to learn. Candidates with call center experience are encouraged to apply.

What We Offer:

  • Pay: Starting at $23.00 hr.
  • Health, Dental, Short and Long term Disability, Critical Illness and Accident insurance
  • Life Insurance
  • 401K with Company match
  • Paid time off and paid Holidays
  • Employee Discounts

Schedule: Monday through Friday 8 am to 5 pm (one hour for lunch)

Why you'll love working here: At Agren, you'll find a supportive, team-oriented environment where you're more than just an employee — you're part of a locally owned company that values community and growth. We're committed to helping our team members build long-term careers with real opportunities for advancement.

Position: Customer Service Representative

Position Reports to: Customer Service Manager

Job Purpose Summary : To provide an exemplary experience for our customers with service scheduling needs as well as all facets of the service department. All customer Service Representatives must be career-minded professionals that demonstrate and execute duties at a high level of accuracy and excellence.

Key Responsibilities and Accountabilities:

  • Schedule customers for service needs. Including rescheduling, keeping a quota of invoices produced daily vs how many customers have been scheduled.
  • Use mapping technology for all calls. (Microsoft office/Google Maps/Package AI)
  • Communicate all pricing, collect payments, review warranty information.
  • Assist customer service manager, supervisors, installation, and delivery teams as well as sales teams with customers with specific service requests.
  • Maintain several platforms consistently throughout the day.
  • Maintain organization and be detail oriented while setting a high-level work pace.
  • Maintains a calm and collected demeanor while interacting and researching resolutions to difficult situations with each of your customers.
  • Sustains a high call volume with a daily percentage rate of 70% or higher all for calls answered.
  • Works as a team and is respectful of others. Assists co-workers as able and is professional and respectful of others time.
  • Maintains an excellent attendance record.

Physical Requirements:

  • Must be able to remain in a stationary position 50%
  • Occasionally move about office at times.
  • Constantly operates a computer and other office productivity machinery. At times may move office supplies and equipment weighing 10-15 lbs.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

  • Service Technician

    6 days ago

    Auburn, Maine, United States ROWE AUBURN Full time

    JOIN A LEGEND. DRIVE THE FUTURE.Now Hiring: Ford Technicians Who Want More Than Just a Job$2,500 SIGNING BONUS FOR QUALIFIED CANDIDATESAt Rowe Ford Auburn, we're not just moving metal — we're moving people forward. As a family-owned and operated Ford Dealership we've been a cornerstone of the Auburn, Maine community for decades.We believe in craftsmanship,...

  • Express Automotive Service Advisor

    1 week ago

    Auburn, Maine, United States Rowe Auto Group Full time

    Job OverviewWe are seeking a knowledgeable and customer-focused Express Automotive Service Advisor to join our dynamic team. In this role, you will be the primary point of contact for customers seeking automotive services, ensuring their needs are met with professionalism and efficiency. Your expertise in automotive service will help align customer...

  • HVAC Service Technician

    2 days ago

    Auburn, Maine, United States Nason Mechanical Systems Full time

    Nason Mechanical systems has been in business for 92 years. We believe in a congenial, team-oriented work atmosphere, putting out superior product, and taking care of our customers. Reach out to be part of this team Our HVAC technicians install, service, and diagnose a wide range of HVAC equipment for commercial and industrial applications. Nason is a...

  • HVAC Service Technician

    2 weeks ago

    Auburn, Maine, United States Nason Mechanical Systems Full time $60,000 - $80,000 per year

    Nason Mechanical systems has been in business for 92 years. We believe in a congenial, team-oriented work atmosphere, putting out superior product, and taking care of our customers. Reach out to be part of this teamOur HVAC technicians install, service, and diagnose a wide range of HVAC equipment for commercial and industrial applications. Nason is a pro...

  • Float Client Service Representative

    4 days ago

    Auburn, Maine, United States Androscoggin Bank Full time

    Find your career at Androscoggin Bank If you are looking for a role with upward mobility and a solid career path, with an institution that has a positive and unique culture, you might be our ideal candidate. At Androscoggin Bank, our retail team is the face of our bank, interacting with our clients and helping them with their financial needs. We understand...

  • Express Service Technician

    1 day ago

    Auburn, Maine, United States Evergreen Subaru Full time

    Do you like cars? Are you good with your hands? We'd love to meet youEvergreen Subaru is seeking a detail-oriented, hard working individual who thrives in a busy, fast-paced environment to join our Subaru Express Service division. No experience is necessary. We'll happily train the right person for the jobOur Express Service Technicians work alongside our...

  • Fire Alarm Service Manager

    1 week ago

    Auburn, Maine, United States EASTERN FIRE Full time

    Founded in 1945, Eastern Fire has grown from a small, family-owned business into a leading provider of fire protection services in the Northeast United States. Renowned for its reliability, expertise, and comprehensive service offerings, including design, installation, inspection, and maintenance of fire protection systems, Eastern Fire remains dedicated to...

  • Credit Representative

    1 week ago

    Auburn, Maine, United States Farm Credit East Full time

    /Job SummaryJoin a team focused on the success of our customers, the success of our communities, and the success of each other. Farm Credit East (FCE) is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the northeast with $13.5 billion in total loan volume and $29 million...

  • Credit Representative

    1 week ago

    Auburn, Maine, United States Farm Credit East Full time

    Description/Job Summary Join a team focused on the success of our customers, the success of our communities, and the success of each other. Farm Credit East (FCE) is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the northeast with $13.5 billion in total loan volume and...

  • Coverage Specialists

    3 days ago

    Auburn, Maine, United States Jobs for Humanity Full time

    Company Description Jobs for Humanity is collaborating with Upwardly Global and with Bison.Agency to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Bison.Agency Job Description Extended Coverage Specialist - Auburn, ME Bison Transport USA is currently looking for an Extended Coverage...