Float Client Service Representative

Find your career at Androscoggin Bank If you are looking for a role with upward mobility and a solid career path, with an institution that has a positive and unique culture, you might be our ideal candidate. At Androscoggin Bank, our retail team is the face of our bank, interacting with our clients and helping them with their financial needs. We understand how important our people are, and in turn, our people recognize the importance of our clients in every interaction.

We are currently hiring a Float Client Service Representative to work in our branches, helping to cover our Lisbon Falls, Lewiston and Auburn area. We cover mileage from your home location to all other branches In this role, you will work alongside our other Client Service Representatives to perform a wide variety of service tasks including teller functions, opening new checking and savings accounts/services along with handling moderately complex transactions professionally and accurately.

In addition, you'll be responsible for understanding the financial needs of clients and providing outstanding solutions-based service. You'll create strong relationships with clients enabling you to provide them with personalized service, including recognizing other financial service needs such as mortgages, commercial loans and investment services, and referring those customers to appropriate banking specialists.

Candidates for this position should possess exceptional customer service skills, a sales orientation and a high degree of accuracy in managing cash and following procedures. The ability to engage with business and individual clients in an engaging, professional manner is key to success, as is your ability to work well with your team of coworkers.

While no experience in banking is required, we are pleased to consider advanced placement in a higher-level role for experienced candidates.

Additional Responsibilities Include:

• Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and enters transactions into bank records via on-line teller terminal.
• Accurately processes payments for such loans as mortgage and installment, ensuring that payments equal the amount due and that all late charges, if applicable, are collected.
• Cashes checks and pays money from savings and checking accounts upon verifications of signatures and client account balances. Inspects all checks, bonds, money orders, savings withdrawals, etc. to determine their negotiability.
• Effectively use Client Relationship Management System to document client interactions, calls, incidents and activities.
• Will be expected to develop skills for any of the following duties: opening checking and savings accounts; controlling the vault cash; ATM processing; TCR use and processing; processing check re-orders; opening safe deposit boxes; cash advances; selling bank checks and money orders including logging the needed information.

Requirements:

• High School Diploma or GED.
• 1+ year of experience in a customer service role.
• Proven communication and interpersonal skills.
• Ability to perform detail-oriented work with a high degree of accuracy.
• Ability to handle multiple priorities and tasks.
• Proficient computer skills and ability to learn teller processing software.
• Desire and ability to learn many products/services and thoroughly explain their features and benefits.
• Ability to identify customer needs, recommend applicable products/services and close the sale.

Benefits:

Androscoggin Bank has an amazing benefits package, including a generous PTO plan, paid holidays, paid volunteering time, 401k participation with an ample match (we put money in your 401k even if you don't), and access to Androscoggin Bank's full insurance benefit package, which includes medical, dental, vision, life, and disability. Androscoggin Bank also offers paid parental leave to our employees, which grants all new parents six weeks of full pay

Androscoggin Bank is also committed to supporting employee development, and employee benefits include a deep tuition and education reimbursement. Career paths are also available for any interested employee

Androscoggin bank is more than just a job, it's a career. Join us and apply today

We are so proud that Androscoggin Bank recently achieved B Corp Certification. This means we'll continue to use profit to power our purpose, rather than serving as the purpose itself. We'll serve the best interests of our clients, our employees and our communities, while also honoring our environment. Learn more about it here -

Androscoggin Bank is an Equal Opportunity Employer and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, including gender identity and gender expression, national origin, citizenship status, age, disability, genetic information or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.