Digital Experience and Systems Lead

About Creation Entertainment

Creation Entertainment has been a pioneer in the fan convention space for over 50 years, producing immersive experiences for devoted fan communities across the U.S. As we evolve our digital and event platforms, we are seeking an innovative Digital Experience and Systems Lead to help lead the way fans interact with our brand—online and in person.

Role Summary

The Digital Experience and Systems Lead is a cross-functional role that bridges technology, event operations, and user experience. You will be responsible for creating and managing the tools that power fan experiences—from our mobile app and ticketing systems to our live streams, podcasts, and venue coordination tools.

This position is ideal for someone passionate about digital UX, event tech, and operational execution.

Key Responsibilities

Mobile App Development & Management

• Lead development and deployment of a new Creation Entertainment mobile app
• Manage content updates (schedules, guest info, interactive features)
• Ensure branding and UX consistency throughout the app

Digital Ticketing (TicketSpice)

• Manage setup and launch of event ticketing via TicketSpice
• Optimize ticket display for clarity (options, pricing, descriptions)
• Oversee accuracy and timing of ticket releases and updates

Website Oversight & UX

• Maintain and update website content regularly
• Assist in planning and executing website redesign projects
• Ensure user-friendly, on-brand content presentation

Digital Media & Streaming

• Oversee podcast digital management, including uploading, metadata, and distribution across platforms
• Manage live streaming operations, ensuring reliable, high-quality broadcasts for virtual attendees
• Administer StageIt platform events, coordinating schedules, ticketing, and performer logistics
• Ensure brand consistency and fan engagement across all digital media channels

Ecommerce & Systems Integration

• Oversee the technical management of the NetSuite eCommerce platform
• Coordinate and maintain third-party integrations with payment processors, shipping services, CRM tools, and event systems
• Collaborate with internal teams or external developers to ensure platform stability and performance
• Assist with troubleshooting, testing, and rollout of new NetSuite features or plug-ins

Event System & Venue Coordination

• Collaborate with venue liaison on event logistics
• Ensure accurate event info is reflected across internal and public systems
• Support venue renewals and operational data management

Internal Tools & Communications

• Provide basic support for Outlook/email setups and troubleshooting
• Help manage staff email lists and communication tool integrations

Qualifications:

• 4–6 years of experience in digital operations, app or web management, or event tech
• Demonstrated experience with mobile app development or coordination (working with platforms or vendors)
• Experience in UX/UI, digital product, or event tech management
• Familiarity with platforms like TicketSpice, StageIt, Zapier, and WordPress or similar CMS
• Understanding of podcast distribution platforms (e.g., Spotify, Apple Podcasts) and live-streaming tools
• Excellent cross-functional collaboration and communication skills
• Passion for live events, fan culture, and elevating the audience experience
• Previous experience in entertainment or convention production is a plus

Why Join Creation Entertainment?

• Play a key role in modernizing the digital experience for one of the most passionate fan communities in the world
• Help shape the future of how fans engage with live events—from discovery to attendance

Job Type: Full-time

Base Pay: From $70,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Remote