Customer Service Representative-SnapSports

1 week ago


Salt Lake, Utah, United States SNAP LOCK INDUSTRIES INC Full time

Looking to enhance your customer service skills? SnapLock Industries is hiring a Customer Service Representative to provide excellent customer service to our SnapSports customers The Customer Service Representative will respond to customers in a professional manner, help process orders, stay organized, prioritize tasks, be timely and provide accurate information.

Your Day to Day

  • Provide customer with answers to their questions including basic technical and product information via email, text, and phone.
  • Recommend products or alternate products based on customer requirements.
  • Accurately process all transactions e.g. Orders, Returns, Bills of Lading, Invoices, Warranty Processing
  • Obtain accurate information regarding the project and ship dates.
  • Follow department and company procedures.
  • Make suggestions to improve procedures.
  • Attend meetings when requested on site and via Microsoft Teams.
  • Resolve customers' issues professionally and calmly.
  • To report daily KPI's and perform other reporting as needed
  • Ensure Compliance with ISO 9001 standard and the 5S Visual Workplace
  • Commitment to 5s

What We Would Love About You

  • High School diploma or equivalent
  • Minimum 2 years experience in Customer Service
  • Strong verbal & written communication skills
  • Computer Skills
  • Good problem solving and decision making skills.
  • Strong organizational and prioritization skills
  • Self-motivated
  • Accountable
  • Strong Customer Focus
  • Efficient
  • Dependable
  • Team player

What You Would Love About Us

  • Medical, Dental, Vision, Life, Disability Insurances
  • 401K with generous company match-up to 6%
  • Paid Time Off + Company paid Holidays (10 Company Paid Holidays)
  • Employee of the Month program, Service Awards, Birthday recognition
  • Financial wellness planning

About SnapLock Industries

SnapLock Industries makes market leading products for garage, event, and sports flooring. Their sports flooring has been featured in NBA All-Star weekend and many other sporting events around the world



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