Digital Communications Representative

1 week ago

Burbank, California, United States Dermcare Management Full time $30,000 - $40,000 per year
Job Details SBC - Screenland - Burbank, CA Full Time Not Specified $ $20.00 Hourly None Day Health Care Description

SBC's Digital Communications Team supports patient care by completing online, text and digital appointment requests via various platforms, scheduling, monitoring self-scheduler, patient portal, answering service and additional platforms for complete appointment information, accurate routing and timely responses to patient inquiries. Our digital team will ensure patient awareness of office policies and appointment requirements. 

RESPONSIBILITIES

  • Providing assistance, solutions, and excellent customer service to patients via online requests, text platforms, portals, emails, social media, live chat, answering service and/or phone calls.
  • Using online tools to secure appointments, reminders and recalls, handle patient issues, answer queries, solve problems, and provide support through channels like email, live chat, and social media.
  • Educate patients on office policies and company standards such as COF, TOS Collections, cancellation requirements and more
  • Managing projects and providing feedback regarding the effectiveness of campaigns and digital presence.
  • Creating timely response for various outlets that highlight the company's services such as social media, cosmetic listings, Zoc Doc, IPA contracts and more. 
  • Handling inquiries and scheduling for various marketing campaigns such as periodic appointment recalls and cosmetic events
  • Contacting open referrals for appointments, uploading and entering authorization information
  • Communicating with office managers, team leads and providers about appointment availability
  • Resolving scheduling conflicts

SKILLS AND ABILITIES

  • Skilled in verbal and written communications to clearly convey complex problems and proposals in both formal and informal situations
  • Proficient in Microsoft Office, Electronic Health Records systems such as EMA, portals, live messaging and other digital platforms
  • Able to work opening and/or closing shifts, Monday through Saturday, as needed 

     
Qualifications

QUALIFICATIONS AND EXPERIENCE REQUIRED:

  • 1+ years of experience as a scheduling coordinator or similar role in a high volume environment
  • Preferred: experienced Dermatology in a high technology usage office
  • Exceptional Patient Care & Customer Service skills
  • Excellent customer service, verbal, written  and problem solving skills
  • Ability to plan and manage time efficiently, demonstrate sound judgement, decision-making and problem-solving

  • Associate, Digital Operations

    2 weeks ago

    Burbank, California, United States Warner Bros. Discovery Full time $49,000 - $91,017 per year

    Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are…When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are thestorytellersbringing our characters to life,...

  • Freelance Digital Producer

    2 weeks ago

    Burbank, California, United States Petrol Advertising Full time $60,000 - $90,000 per year

    Job TitleDigital Producer (on-site only)LocationBurbankDepartmentAudio/VisualEmployment TypeShort term weeks)Employment Type$60-$75/hrMinimum ExperienceExperiencedNO CALLS PLEASEOverviewSeeking a highly organized Digital Producer to manage a fast-paced post-production workflow. This role partners directly with an editor to track, organize, and ensure on-time...

  • Business Development and Communications Manager

    10 hours ago

    Burbank, California, United States ASM Global Full time

    Job Title: Business Development and Communications Manager Department: Business Development & CommunicationsReports To: Executive Director, Business Development & Communications Status: Full-Time, Salaried Exempt - $75,000 to 80,000Location: Los Angeles Equestrian Center – On-site, Burbank, CAAbout The Los Angeles Equestrian CenterThe Los Angeles...

  • Intern, Digital Marketing

    19 hours ago

    Burbank, California, United States Legendary Entertainment Full time

    :Position Title: Intern, Digital Marketing – Spring 2026Location: Burbank, CAReporting to: Manager, MarketingApplication Window: October 20, 2025 – November 7, 2025Program Dates: Monday, January 26 – Friday, April 3, 2026Hourly Pay Rate Range: $ $18.90Legendary Entertainment is a leading media company with film (Legendary Pictures), television and...

  • Representative, Marketing

    2 weeks ago

    Burbank, California, United States Warner Bros. Discovery Full time $45,000 - $84,900 per year

    Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are…When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are thestorytellersbringing our characters to life,...

  • Bilingual Patient Service Representative

    2 days ago

    Burbank, California, United States Orthodontic Experts LTD Full time $19 - $20

    About us:Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-nine offices in the greater Chicagoland area, Wisconsin, and Indiana. This year...

  • Support Representative

    2 days ago

    Burbank, California, United States Entertainment Partners Full time

    Job DescriptionAt Entertainment Partners and Central Casting, we are committed to creating an environment where every employee is seen, where ideas, thoughts and perspectives are shared openly, and where fearless innovation is encouraged. Weaving diversity, equity, and inclusion into who we are will drive our competitiveness by encouraging creativity and...

  • LTC Pharmacy Sales Representative

    1 week ago

    Burbank, California, United States Ultimate Care RX Full time

    Job SummaryAt Ultimate Care RX, we are committed to providing exceptional pharmacy services to long-term care facilities. Our team works closely with healthcare providers to ensure residents receive the best possible care through reliable, efficient, and professional pharmacy services. We are seeking a dedicated and motivated Long-Term Care Pharmacy Sales...

  • Support Representative

    4 days ago

    Burbank, California, United States Entertainment Partners Full time

    At Entertainment Partners and Central Casting, we are committed to creating an environment where every employee is seen, where ideas, thoughts and perspectives are shared openly, and where fearless innovation is encouraged. Weaving diversity, equity, and inclusion into who we are will drive our competitiveness by encouraging creativity and enhanced decision...

  • Senior Sales Representative – Advanced Wireless Solutions

    2 weeks ago

    Burbank, California, United States Day Wireless Full time $80,000 - $120,000 per year

    SummaryWe're seeking an experienced Senior Sales Representative to prospect, sell, and support advanced two-way radio systems, physical security systems, and safety SaaS solutions for enterprise and K–12 education markets. This is a high-impact, relationship-driven sales role responsible for researching, designing, and presenting complex technical...