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Manager - Admissions & Guest Experience
2 weeks ago
Overview:
Job Summary:
The Manager of Park Admissions manages the daily operation of the Admissions Department, Guest Services, Live Entertainment and Costumed Character Appearances. Their goal is to maximize guest satisfaction with our entry experience. This includes park entrance gates, Lost and Found, Group Sales Office, Ticket Sales, Toll Booths, Live Entertainment and Season Pass Center.
Responsibilities:
Key Responsibilities:
Leadership and Team Management
- Supervise and coach admissions staff to ensure high performance and guest satisfaction.
- Provide training, performance reviews, and disciplinary actions as needed.
- Create schedules and ensure adequate staffing to meet operational demands.
- Foster a positive work environment and enforce departmental standards.
- Hire entry level associates and supervision for area of responsibility to ensure locations are staffed appropriately for optimal efficiency and guest service.
Financial Performance
- Allocate labor resources appropriately to the department, based on associate availability and staffing needs, including making adjustments in the moment.
- Prepare and analyze budgets to meet departmental goals. Track compliance on a daily basis and reporting any deviations.
- Support cost control strategies and monitor financial performance.
Administrative and Communication Duties
- Manage guest relations resulting from escalated admission and ticketing concerns by accommodating guests to resolve issues in a manner that withholds Six Flags' values of guest service.
- Create and manage the Admissions and Live Entertainment budgets, including both labor and operational supplies.
- Manage office and call center.
- Complete required administrative paperwork and documentation.
- Coordinate the scheduling, timekeeping, and payroll for associates in the departments.
- Maintain effective communication with staff, departments, and leadership.
- Respond professionally to calls, emails, and radio communications.
- Communicate operational updates and guest feedback to senior leadership.
- Other duties as assigned.
Qualifications:
Minimum Qualifications:
- Bachelor's degree and/or equivalent work experience in an Amusement Park.
- Ability to communicate and follow directions.
- Excellent organizational and supervisory skills
- Ability to handle a flexible and demanding schedule, including nights, weekends, and holidays.
- Although a portion of the job function will be carried out in an office environment, the position may require outdoor work in extreme weather conditions. This position requires walking and standing on concrete and asphalt for extended periods of time.
- Valid driver's license required.
- Must pass a background check & drug screen per company policy.
