Guest Services Rep
23 hours ago
Employment Type:Full timeShift:Day ShiftDescription:Hours | Schedule:Full time, 40 hrs./weekDay shiftSummary:Provides a welcoming and resourceful presence as the first contact for patients, families, friends and visitors. Requires outstanding communication and problem-solving skills, exceptional knowledge of the hospital’s mission and values as well as a passion for excellence. Displays a high energy, can-do attitude in a highly visible position requiring a professional presence.EducationMinimum: High school diploma or equivalent combination of experience and education.Preferred: Certification or Associates degree in healthcare, business, or related field.Related ExperiencePreferred: One to two years guest/customer services experienceJob Duties: Communicates, collaborates, and welcomes colleagues, patients, visitors, volunteers and families in a professional and helpful manner. Provides “Something More” to all guests.▪ Provides wayfinding services and assists in escorting patients towards their destination. Knowledgeable on most of the campus departments and locations to provide accurate information and directions to patients, visitors, and families▪ Empathetically assesses patient or visitor's needs and determines next steps to support their experience and safety (wheelchair assistance, escort needed, inability to comply to safety guidelines, masks, etc.). Recognizes and refers questions of a medical or personal nature appropriately. ▪ Follows screening guidelines to ensure appropriate access to the facility to all patients, visitors, and colleagues andperforms basic tasks, such as temperature screenings, for patients, visitors, and colleagues.▪ Maintains a respectful work environment and cooperative relationships with colleagues, providers, vendors and visitors. Approaches conflict in a professional, calm and constructive manner; escalates problem resolution to manager or other identified resources, as needed and according to protocols and processes. Creates a positive environment that promotes customer satisfaction.▪ Ensures timely delivery of patient items – flowers, balloons, cards, personal belongings, etc. Assists patients to ensure parking tickets are appropriately validated.▪ Appropriately accesses and utilizes computer systems, such as SPOK, EPIC and Innquest, while abiding by HIPPA guidelines, to assist others as needed.▪ Understands operating procedures, cash-handling processes, compliance reports and duties at all Guest Services locations.▪ Assesses and retrieves daily supplies needs from the main supply for daily designated location and maintains a clean environment through routine cleaning of entrance and screening tables on a routine basis.▪ Maintains a professional image in work area and appearance, consistent with the standards established for Mercy Health Saint Mary’s and Trinity Health.▪ Performs other related duties as assigned.Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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Guest Services Rep
21 hours ago
Muskegon, United States Trinity Health Full timeEmployment OpportunitiesProvides a welcoming and resourceful presence as the first contact for patients, families, friends, and visitors. Requires outstanding communication and problem-solving skills, exceptional knowledge of the hospital's mission and values, as well as a passion for excellence. Displays a high energy, can-do attitude in a highly visible...
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GUEST SERVICE MANAGER
23 hours ago
Muskegon, United States Pizza Ranch Full timePizza Ranch Inc. Guest Services ManagerPizza Ranch Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch is in the category of a fast-casual restaurant. Our unique concepts specialize in pizza, chicken, salad and dessert buffet, as well as delivery and take out. Our franchise has grown steadily with over 200 locations in fourteen states. What...
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Manager - Admissions & Guest Experience
2 weeks ago
Muskegon, Michigan, United States Six Flags Entertainment Corporation Full timeOverview:Job Summary:The Manager of Park Admissions manages the daily operation of the Admissions Department, Guest Services, Live Entertainment and Costumed Character Appearances. Their goal is to maximize guest satisfaction with our entry experience. This includes park entrance gates, Lost and Found, Group Sales Office, Ticket Sales, Toll Booths, Live...
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Guest Advocate
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Muskegon, United States Target Full timeGuest Advocate Starting hourly rate: $15.00 USD per hour Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. All About Service & Engagement Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty...
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Phlebotomist Service Rep
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Muskegon, MI, United States SF Staffing Solutions Full timePerforms with confidence, both the forensic and clinical specimen collection. Phlebotomy experience - pediatric and geriatric capillary and venipuncture - required. Phlebotomy Certification required; if in CA, then California Phlebotomy Technician Certification required. Skills & Requirements Candidate must have three or more years of experience with All...
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Guest Advocate
2 weeks ago
Muskegon, United States Target Full timeGuest AdvocateStarting hourly rate: $15.00 USD per hourWorking at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.All About Service & EngagementAdvocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty...
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Customer Service
1 week ago
Muskegon, United States Bean Enterprises Full timePosition OverviewAs a Customer Service person, you are responsible for establishing warm and sincere contact with each and every guest; setting up the drive thru, lobby, and front line areas; taking and filling orders; keeping your area clean and stocked; and for insuring product holding times are properly labeled. The Cashier must always be warm and sincere...
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Customer Service Representative
7 days ago
Muskegon, MI, United States Quality Car Wash Full timeDo you always have a smile on your face? Do you look for ways to make someone's day better? If you have a solid work history with previous customer service experience, we would be interested in meeting you. If you are looking for a potential career and not just a job, a place where you can come to work with other high-energy, friendly people who are...
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Customer Service Representative
2 weeks ago
Muskegon, MI, United States Quality Car Wash Full timeDo you always have a smile on your face? Do you look for ways to make someone's day better? If you have a solid work history with previous customer service experience, we would be interested in meeting you. If you are looking for a potential career and not just a job, a place where you can come to work with other high-energy, friendly people who are...
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Customer Service Representative
2 weeks ago
Muskegon, MI, United States Quality Car Wash Full timeDo you always have a smile on your face? Do you look for ways to make someone's day better? If you have a solid work history with previous customer service experience, we would be interested in meeting you. If you are looking for a potential career and not just a job, a place where you can come to work with other high-energy, friendly people who are...
