vice president, administration

Why Everstory

At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person's journey through loss is unique, and we are committed to providing compassionate and personalized support. 

We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners' role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.

The Impact You Will Make

The role of Vice President, Administration is responsible for directing all administrative functions in accordance with industry standards, regulatory agencies, and company objectives. As part of the senior leadership team, the VP will drive the strategic direction and roadmap of initiatives for the Administration department through a hands-on approach and deep knowledge of the business. They will partner with and involve functional experts across the organization to gain buy in and ensure execution of projects and processes. This role will ensure consistent use of technology and systems through training and development of the Administration Team.

Responsibilities:

• Direct design and execution of the company's Administration function and roadmap.
• Develop tools, SOPs and automation of processes to enhance the performance of the Administrator role; identify areas of automation to enhance and augment the performance of the team. 
• Drive engagement of the Administration team using data from employee engagement surveys, new hire surveys, exit surveys, virtual and on-site meetings and Administrator team calls.
• Communicate with internal and external stakeholders on the progress of Administration projects, addressing any concerns or questions the team may have.
• Work with Learning and Development team to create training around core Administrator responsibilities; identify knowledge gaps within the team and schedule trainings to enhance individual and team skill sets.
• Develop a deep understanding of industry and regulatory compliance, and ensure policies and procedures adhere to compliance standards; educate the Administration Team on compliance and develop accountability measures for the team.
• Communicate complex information and data in digestible formats for the Administration Team using multiple communication channels to ensure understanding (i.e. e-mail, newsletters, Teams site, department meetings).
• Manage and deploy a team of Business Support Specialists for field support as needed. 
• Act as a champion for the Administration Team by identifying and addressing challenges and roadblocks across the organization or within their clusters, areas and regions. 

Core Competencies:

• Compassion - Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Ethics and Values - Adheres to appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Role Competencies:

• Business Acumen - knows how businesses work. Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization. Knows the competition. Is aware of how strategies and tactics work in the marketplace.
• Drive for Results - can be counted on to exceed goals successfully. Is constantly and consistently one of the top performers. Very bottom-line oriented. Steadfastly pushes self and others for results.
• Planning - sets objectives and goals based on length and difficulty of projects. Breaks down work into process steps. Develops schedules and task/people assignments. Anticipates and adjusts for problems/roadblocks. Evaluates results against goals & objectives.
• Political Savvy – Understands the formal and informal networks that influence decisions. Recognizes how people and groups gain support, build alliances, and advance agendas. Uses diplomacy and tact to navigate sensitive situations, influence others, and achieve results without alienating stakeholders.
• Process Management - Designs and manages efficient processes. Breaks complex work into steps, establishes clear workflows, and ensures people know their roles. Creates ways to measure progress, improve productivity, and reduce errors. Anticipates bottlenecks and builds systems that make work easier to execute and replicate.
• Understanding Others - Understands why groups do what hey do and picks up on the sense of the group in terms of positions, intentions, and needs. Understands what others value and how to motivate them. Can predict what groups will do, and how they will react, in different situations

Requirements

• Bachelor's degree in Business Administration preferred, or a related field.
• Minimum 5-10 years of experience in leading a function and team across a multi-state, multi-site enterprise with increasing levels of responsibility.
• Demonstrated project management in a multi-site environment with a proven track record of success in influencing without direct authority. 
• Strong organizational, process optimization and process improvement skills.
• Engaging communicator with the ability to deliver information tailored to a variety of audiences.
• Ability to work both independently and collaboratively with cross-functional teams.
• Demonstrated capability to manage multiple projects and meet deadlines.
• Possesses empathy, discretion, and an understanding of the sensitive nature of our services. A commitment to maintaining the highest level of professionalism and respect in all interactions.

Work Environment:

• In office at Support Center M-F required.
• Travel Requirement: This role has a 25% travel requirement.

Our Investment in You

Everstory Partners is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. As part of our ongoing commitment, we offer a competitive benefits package for our Full-Time Employees including:

• Anniversary Award 
• Medical, Dental, Vision, Life, AD&D and STD Insurance
• Tuition Reimbursement
• Career Advancement and Training
• Funeral and Cemetery Benefits
• Employee Referral Bonus
• 401k with Company Match

Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

The pay range for this role is based on a wide range of factors that are considered in making compensation decisions regardless of race, gender, age, religion, or any other protected characteristic. They include skill set, experience and training, licensure and certification, and other business and organizational needs. This range estimate has been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the circumstances of each hire.