Membership Coordinator

Job Details Level: Experienced Job Location: AFT Headquarters - WASHINGTON, DC 20006 Position Type: Full Time Salary Range: $60, $65,000.00 Salary/year

Who We Are

American Farmland Trust (AFT) is the only national organization that takes a holistic approach to agriculture, focusing on the land itself, the agricultural practices used on that land, and the farmers and ranchers who do the work. AFT launched the conservation agriculture movement and continues to raise public awareness through our No Farms, No Food message. Since our founding in 1980, AFT has helped permanently protect nearly 8 million acres of agricultural lands, advanced environmentally sound farming practices on millions of additional acres and supported thousands of farm families. Long a pioneering leader, AFT continues to evolve to meet the needs of farmers and ranchers nationwide, adapting its approach to ensure the continued strength and resilience of agriculture and rural communities nationwide.

Job Purpose

The Membership Coordinator supports the Director of Membership and Marketing by working collaboratively with AFT's fundraising consultants and internal teams to ensure the smooth and timely execution of the membership program.

Position Summary

The Membership Coordinator, a member of the AFT National Communications team, is responsible for coordinating membership operations, direct mail production, and digital fundraising activities. This position works closely with the Director of Membership and Marketing, the Membership Associate, other AFT staff, and external vendors to ensure cohesive and effective membership and fundraising efforts.

Duties and Responsibilities

• Coordinate the division's outreach and membership communications plans at the direction of the Director of Marketing and Membership, including major multichannel marketing campaigns with media partners, social media campaigns, and national events.

• Manage the member customer service component of operations and provide excellent customer service to members across all touchpoints.

• Support day-to-day membership operations across all functions, as managed by the Membership Associate.

• Assist with the implementation of new membership initiatives, including developing the peer-to-peer fundraising program; working with digital partners; organizing events and member activations; and coordinating social media "takeover" days, among other activities.

• Help produce social media and email content, including creating and managing content calendars, writing copy, selecting artwork, and supporting the overall strategy for social media, online advertising, and email.

• Work with AFT's fundraising consultant to coordinate strategies, campaigns, calendars, and the canvassing program.

• Assist in the growth of the sustaining members program, including cultivation, solicitation, and stewardship; and help facilitate email solicitations and social media posts targeted to this group.

• Contact donors, as directed, to resolve questions regarding their donations or to update expired credit cards for sustaining members.

• Support the Membership Associate in maintaining donor database integrity by accurately updating donor records with information received from donors and the caging vendor and assisting with data clean-up projects.

• Assist with the gift acknowledgment and stewardship program by helping ensure business requirements are met, member distributions are sent promptly, and inquiries are answered.

• Refresh membership donation pages, thank-you letters, websites, flyers, brochures, signage, and other collateral to strengthen membership communications.

• Develop a portfolio of AFT-branded merchandise and swag for members.

• Provide administrative support to the Director and the division by coordinating partner meetings, managing vendor relations, processing invoices, and supporting request-for-proposal processes.

• Assist with other membership initiatives, including preparing Workplace Giving applications; overseeing the telemarketing campaign; helping develop membership program collateral; and supporting staff recruitment efforts and communications, among other tasks.

This is not intended to be an all-inclusive list of job responsibilities. Management reserves the right to revise the job or to assign additional or different duties as needed.

Qualifications

• Background in marketing, communications, fundraising, or membership programs strongly preferred.

• Experience coordinating online campaigns and fundraising on social media.

• Extremely detail-oriented, proactive, and able to work efficiently and independently in a fast-paced environment.

• Demonstrated commitment to delivering personalized customer service both within and outside the organization.

• Experience with nonprofits, fundraising, direct mail production, social media and/or email communications, and customer service is a plus.

• Strong time management skills, with the ability to multitask, prioritize, and successfully meet established goals and deadlines.

• Familiarity with donor databases, customer management systems, and email marketing platforms.

• Experience with Raiser's Edge NXT donor database software is a plus.

• Strong design and creative abilities preferred, including familiarity with Adobe Creative Suite.

• Proficiency with Microsoft Word, Excel, Outlook, Teams, and project management software.

• A team player who collaborates effectively with colleagues while also being capable of working independently.

• Excellent written and verbal communication skills, with an enjoyment of engaging with members and donors.

• Demonstrates enthusiasm, strong organizational skills, and the ability to learn quickly.

• Commitment to the mission, philosophy, and values of American Farmland Trust.

Education & Experience

• Bachelor's degree required, or equivalent experience.

• 1–3+ years of experience in fundraising, development, communications, membership, or marketing.

• Relevant background in nonprofits, conservation, agriculture, or related fields is a bonus.

Working Conditions/Travel

• The Membership Coordinator position is based at AFT's national headquarters in Washington, DC, with the option for permanent remote work. Remote candidates should be able to collaborate during Eastern Time business hours and may occasionally be asked to report to the DC office as needed or as determined by their supervisor.
• Occasional travel may be required for this position.    

Compensation

This position offers an annual salary of $60,000 - $65,000. Depending on experience.

American Farmland Trust offers a full benefits package for full time employees:

• Insurance coverage begins the 1st of the month following the date of hire. 
• Medical & Prescription Coverage
• Dental Coverage
• Vision Coverage
• Company Paid Life Insurance & Long-Term Disability (LTD)
• Voluntary Life Insurance
• Flexible Spending Account (FSA) – Healthcare & Dependent Care
• Health Savings Account (HSA)
• 401k Plan
• Sick Leave: Regular full-time employees accrue 13 "sick days" per year.
• Vacation Leave: Accrue 15 days during the first year increasing by one day per year to 20 days per year maximum.
• Holidays: AFT observes twelve fixed holidays and a week between Christmas and New Years off during the year (all offices closed) plus a choice of up to three (depending on hiring month) floating holidays.

Why you should apply:

• Be a part of a purpose-driven, committed, knowledgeable, high-performing, experienced and fun team
• A diverse and inclusive work environment
• A cause and mission you can be proud of
• Competitive compensation & benefits
• Remote work opportunities
• Flexible scheduling

Timeline

To be considered, applicants must submit a resume, a cover letter explaining why they are the right fit for both AFT and this role and complete all screener questions. Applications will be reviewed on a rolling basis and accepted until the position is filled. Please Apply Directly Here: Membership Coordinator

We believe diversity drives innovation. We are inclusive. We embrace differences. We recognize and respect the fundamental value and dignity of all our employees. We celebrate the unique traditions, heritages, and experiences our employees bring to the workplace. We are committed to creating and sustaining an inclusive culture that promotes and values diversity, and where everyone feels empowered to bring their authentic selves to work every day. Please see AFT's statement on Diversity, Equity, Inclusion, and Justice.

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