Senior Membership Engagement Specialist

POSITION SUMMARY:

The Senior Membership Engagement Specialist supports NACCHO's mission by managing membership and meeting operations that drive most of the organization's unrestricted revenue. The role focuses on member engagement, retention, and marketing, developing benefits and programs to strengthen relationships with members and partners. Key duties include coordinating engagement activities with SACCHOs, the Past Presidents Council, and the Membership Committee; organizing events such as conferences, Leadership Week, and awards programs; and overseeing advisory workgroup recruitment. The specialist also supervises 1–2 staff, conducts research and project management with minimal supervision, and collaborates frequently with internal and external stakeholders to enhance member services and organizational effectiveness.

COMPETENCIES AND EXPECTATIONS

• Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
• Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

POSITION SPECIFIC DUTIES:

• Creates and manages an annual timeline and process for all public health engagement activities related to NACCHO's strategic membership initiatives.
• Implements a standard, streamlined process to execute the annual public health engagement workplan.
• Works in collaboration with the membership and meetings teams to execute marketing strategies and engagement activities for NACCHO's annual conferences, events, and educational activities.
• Collaborates across the membership and meetings team to plan, develop, and execute engagement and marketing strategies for NACCHO's annual conferences, events, and educational activities.
• Initiates and develops annual workplans and supporting activities of the Council of SACCHOs, Past Presidents Council, and Membership Committee, Workgroup Leads, Student Section, and Alumni Network.
• Develops, monitors, and maintains annual MOU agreements with the Council of SACCHOs.
• Leads the membership team's efforts to strengthen local health department membership in each state through coordinated efforts with the Council of SACCHOs.
• Works directly with the Council of SACCHOs to plan and execute the semi-annual in-person meetings during Leadership Week and NACCHO360 in coordination with the Council of SACCHOs.
• Works directly with the Past Presidents Council to develop and execute a new alumni membership program.
• Works directly with the Membership Committee to develop a new non-profit affiliate partner program.
• Oversees the creation and collection of board committee reports from the Council of SACCHOs, Past Presidents Council, and Membership Committees. Assembles the membership staff board reports.
• Develops monthly and quarterly drip campaigns to communicate the value of membership using HigherLogic (Career Center, New Members, Students, and the awards and recruitment processes).
• Works directly with NACCHO's top affiliate business partners to develop and communicate exclusive member benefits that support the work of local health departments.
• Provides operational support to the membership team regarding MOU agreements and revenue share programs between NACCHO and its top affiliate business partners.
• Maintains the integrity and accuracy of the membership areas within the NACCHO website that are related to member engagement (Become A Member, Annual Awards, SACCHO, Student Section); creates new categories within this section of the website for the Past Presidents Council and Alumni Network.
• Develop written and digital materials that support and enhance member engagement including, such as biannual membership surveys, emails, newsletters, press releases, fact sheets, blogs, case studies, etc.
• Implements and develop the Student Section program and Alumni Network in coordination with volunteer
• leadership through digital engagement, such as monthly newsletters and quarterly webinars.
• Identifies opportunities for new engagement activities, such as Membership Mondays, virtual cafes, etc.
• Works directly with NACCHO programs and operations staff, health department members, committees, and others to establish and maintain positive relationships and achieve NACCHO objectives.
• Tracks recruitment, retention, and engagement activities using Smartsheet, MS Excel, and CRM database.
• Represents NACCHO at key public health conferences to expand awareness and recruit public health professionals (health departments, students, and others) as new NACCHO members.
• Demonstrates high-quality service with internal and external stakeholders, especially NACCHO members.
• Assists with various NACCHO programmatic projects as needed, and other NACCHO membership and meetings duties as directed by the Manager, Membership.

EDUCATION/EXPERIENCE/SKILLS:

Bachelor's degree and certification in relevant professional field with a minimum of 5-7 years relevant work experience;
or
equivalent combination of education and experience, including a relevant certification.
Master's degree in a relevant field is preferred. Previous experience with Association Management Software (AMS), Microsoft Office, SharePoint, and project management tools (i.e., Smartsheet). Experience with non-profits, membership associations, or health communications are desirable. Previous project management experience, program management designation preferred.

Knowledge

• Skilled in providing exceptional partner and member experience through written and verbal communication and interpersonal skills,
• Demonstrated interest and background knowledge in public health issues.
• Knowledge of communications/marketing principles preferred.

Abilities

• Proven ability to maintain positive communication and relationships with local, state, and federal partners, staff, and all levels of management.
• Excellent ability to balance multiple priorities, and to effectively communicate the status of projects.
• Ability to work in teams and independently.
• Ability to consistently meet project deliverables and deadlines.
• Excellent attention to detail, particularly with database entry and spreadsheets.
• Spreadsheet and Word Processing software experience required.

Skills

• Strong writing, proofreading, and editing skills.
• Strong written and oral communication skills.
• Strong computer skills with Microsoft Office, including Word, Excel, Smartsheet, Outlook, and PowerPoint.
• Strong organizational skills.
• Customer service orientation for both internal and external customers.
• Strong interpersonal skills.
• Extremely detail-oriented; highest degree of accuracy in all activities.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

• Occasionally required to sit.
• Occasionally required to walk.
• Occasionally required to reach with hands and arms.
• Occasionally required to talk or hear.
• Occasionally required to bend, lift or climb stairs.
• Occasionally required to lift light weights (less than 25 pounds).

WORK ENVIRONMENT:

• The noise level in the work environment usually is moderate.

SELECTION PROCESS:

The selected candidate must reside in the Washington, DC – Maryland – Virginia (DMV) area within 30 calendar days of their start date.

We only accept applications that follow the electronic process. No phone calls please. This position is subject to background screening. Qualified applicants should send a cover letter with salary requirements, resume, and one writing sample to:
PN – 119 Senior Membership Engagement Specialist

NACCHO offers generous benefits package such as:

• Medical, Dental, Vision, STD, LTD insurances
• 15 days of paid vacation & 13 days of sick leave and other types of leave
• 403(b) Retirement plan,
• Hybrid Remote Work Available
• NACCHO is a qualified employer under the Public Service Loan Forgiveness program.

At NACCHO, our commitment to equal employment opportunity and affirmative action seeks to ensure a work environment free of discrimination and harassment. We respect and value work force diversity among all employees and all those with whom we do business