Account Manager

22 hours ago

Birmingham, Alabama, United States LLH Healthcare Full time

About the Role:

The Account Manager plays a pivotal role in driving the growth and retention of key client relationships by managing large and national accounts with a strategic and customer-focused approach. This position is responsible for understanding client needs, developing tailored solutions, and ensuring the delivery of exceptional service to foster long-term partnerships. The Account Manager will actively pursue new business development opportunities within assigned regions and accounts to expand the company's market presence. Collaboration with cross-functional teams such as sales, marketing, and customer support is essential to align efforts and maximize account potential. Ultimately, the role aims to achieve revenue targets while maintaining high customer satisfaction and loyalty through proactive account development and management.

Minimum Qualifications:

  • Bachelor's degree in Business, Marketing, or a related field.
  • Proven experience in account management, specifically handling large or key accounts.
  • Demonstrated success in new business development and inside sales.
  • Strong understanding of national and regional sales dynamics.
  • Excellent communication, negotiation, and interpersonal skills.

Preferred Qualifications:

  • Experience working within a B2B sales environment.
  • Familiarity with CRM software and sales analytics tools.
  • Advanced degree or relevant professional certifications in sales or account management.
  • Track record of managing multi-million dollar accounts.
  • Ability to travel regionally or nationally as required.

Responsibilities:

  • Manage and nurture relationships with large and key accounts to ensure client satisfaction and retention.
  • Identify and develop new business opportunities within existing and prospective customer accounts.
  • Collaborate with inside sales and regional sales teams to coordinate efforts and optimize account growth.
  • Develop account plans and strategies tailored to the unique needs of national and regional clients.
  • Monitor account performance metrics and provide regular reports to senior management.
  • Serve as the primary point of contact for customer inquiries, resolving issues promptly and effectively.
  • Stay informed about industry trends and competitor activities to anticipate client needs and market changes.

Skills:

The required skills such as large account management and key account development are essential for building and maintaining strong client relationships, ensuring that customer needs are met with tailored solutions. New business development skills enable the Account Manager to identify and capitalize on growth opportunities within existing and new accounts, driving revenue expansion. Proficiency in inside sales and regional sales coordination facilitates effective collaboration with internal teams to align strategies and optimize sales efforts. Managing national accounts requires a strategic mindset and the ability to navigate complex organizational structures to deliver value. Together, these skills empower the Account Manager to balance client satisfaction with business objectives, ensuring sustainable account growth and long-term success.

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