Surgery Scheduler
3 days ago
**Hybrid some office days and some remote **
About Wilmington Health
Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.
Essential Duties/Responsibilities:
- Coordinates and maintains all assigned surgeon's block time.
- Documents and reports on established metrics for block utilization and other metrics as determined by Manager.
- Ensures all open assigned OR block for WH Surgeons, when not filled with specifically assigned surgeon, is offered to other WH surgeons prior to being released.
- Notifies hospital/surgery center in a timely manner if OR time is being released. Maintains record of block releases.
- Schedules surgeries at Novant New Hanover Regional Medical Center, SurgCare and WH ASC for all assigned providers.
- Ensures correct diagnosis codes and CPT codes are entered for surgery.
- Updates surgery whiteboard in office and digital board online with additions/changes.
- Coordinates and communicates scheduled surgery date to patient, surgeon and clinical team.
- Coordinates any necessary appointments required for patient related to surgery.
- Collaborates with clinical staff for patient or provider schedule changes and completes all necessary components as above.
- Ensures post-op appointment is scheduled.
- Verify post op appointment is kept through utilization of failsafe.
- If post-op appointments are missed, notifies the clinical staff for provider and documents in EHR.
- Completes all required documentation in the EHR.
- Communicates pertinent information to surgeon, clinical team and OR.
- Communicates with managed care team to verify surgery authorization by insurance and document pertinent information in the EHR.
Other Duties:
- As assigned by manager
QUALIFICATIONS
Required:
- Experience with medical terminology and surgery scheduling
Preferred:
- current/prior clinical background
- 3-5 years' experience surgery scheduling with high volume practice
Wilmington Health is an Equal Opportunity Employer committed to providing equal opportunities to all applicants and employees. We are committed to treating everyone equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information or any other class protected under state or federal law.
ADA Physical Demands:
Rarely (Less than .5 hrs/day) Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day)
Physical Demand
Required?
Frequency
Standing
Occasionally
Sitting
Frequently
Walking
Occasionally
Kneeling/Crouching
Rarely
Lifting
Rarely
Surgery Scheduler Competencies
General
- Customer Service
- Professionalism/Integrity/Responsibility
- Teamwork/Process Focus
- Dependability/Punctuality
- Interpersonal Relationships/Communication
- Judgment/Decision Making/Problem Solving
- Quality/Quantity
- Initiative
- Safety/Housekeeping
- Organizational Skills/Time Management
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