Head of GTM Systems

About Faire

Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We're looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

The Head of GTM Systems will be responsible for the management and development of the team responsible for the systems tech stack that our GTM team members use, including, but not limited to, our Salesforce instance, as well as new cutting edge GTM technologies like Clay. 

They and their team will work closely with sales leaders and managers in identifying systems needs, workflow enhancements, and data improvements that can be developed to improve the efficiency of the team.  They will manage the support and feature enhancement queues for the team they support and partner with them to prioritize and impact-size key initiatives.  

They will also be responsible for building out the documentation and working side-by-side with the program management and enablement teams to roll out training to ensure all systems are being used properly and to their full potential.  

We are looking for a cross-functional, process-minded, technical leader who is excited to roll up their sleeves, work closely with the front lines, and help us continuously improve our processes as we scale.

What you'll do 

• Oversee and manage our GTM systems org, including an integrations solutions engineer and team of four systems admins of varying levels of experience
• Drive productivity improvements for sales & success motions via automation and AI tooling
• Build the business case for new tooling or proofs of concept, including buy vs. build decisions; See through implementation tracking, impact measure the ROI of tooling and systems
• Drive roadmap prioritization and operating system for the team to scope, build, QA and ship new features
• Act as technical project manager for key systems priorities
• Oversee systems contracts and relationships with 3rd parties
• Work cross-functionally with Program Management and Enablement teams to ensure complete adoption of systems and adherence to processes

Qualifications

• 2+ years in a management role overseeing systems, IT, engineers or other technical roles
• 3+ years of experience with Salesforce (ideally experience as a solutions architect or developer)
• 5+ years of experience in systems or platform engineering with at least 3 years supporting the sales team
• Ideally, experience with other sales tools, including Hubspot, Salesloft, Zoominfo, and LinkedIn
• Deep empathy for what it means to be in a customer-facing role
• Strong process thinker and can communicate easily across sales and technical teams
• Ability to thrive in the unknown; agility, flexibility, and capacity to balance multiple priorities at once 
• Analytical and data-driven - can define critical metrics and measure progress/success for your roadmap
• Excited to join and can operate in a fast-growth, high-potential environment

Salary Range

San Francisco, CA: The pay range for this role is $204,000-280,500 per year. 

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors, including transferable skills, work experience, market demand, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Hybrid Faire employees currently go into the office 2 days per week on Tuesdays and Thursdays. Effective starting in January 2026, employees will be expected to go into the office on a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting. 

Applications for this position will be accepted for a minimum of 30 days from the posting date.

Why you'll love working at Faire

• We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.
• We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
• We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
• We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We're backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.  To request reasonable accommodation, please fill out our Accommodation Request Form )