Director of Signature Hospitality Services

The National Director of Signature Hospitality Services is a subject matter expert in high-end hospitality inspired customer service and programming. This position will play a crucial role in developing and enhancing the services, amenities, and resident experiences at Kisco's Signature Community portfolio to meet the evolving needs and expectations of our customers. This position ensures that Forbes Five-star customer service is provided to residents, associates, and guests, while maintaining excellent operational standards and regulatory compliance.

This a remote position with frequent travel up to 50% travel. Must live, or be willing to relocate, to one of the following major metro areas Washington, DC; Raleigh, NC; Boston, MA
What will I do every day?

• Implement strategies to enhance hospitality services across our Signature Communities, with specific focus on front desk, concierge, and valet operations; Forbes five-star hospitality training and service expectations; and high-end resident events.
• Stay updated with industry trends, best practices, and emerging technologies in both the hospitality and senior living programming and services and apply relevant knowledge to improve our offerings.
• Conduct thorough assessments of our current Signature Community hospitality services and programming to identify areas for improvement, efficiency, and innovation.
• Collaborate with cross-functional teams, including sales, marketing, and other operational team leads and subject matter experts, to ensure seamless integration of hospitality services throughout the organization.
• Establish and maintain relationships with key industry partners, vendors, and consultants to stay informed about new developments and to leverage external expertise when necessary.
• Provide guidance and mentorship to operational teams to ensure consistent implementation of high-quality hospitality services and programming.
• Develop and deliver training programs to enhance the skills and knowledge of staff members involved in delivering resident facing services, including concierge, wellness, and culinary departments.
• Conduct regular audits and evaluations to measure performance, identify gaps, and implement corrective actions as needed.
• Assist in the development and monitoring of budgets, ensuring cost-effective operations without compromising quality.
• Collaborate with the sales and marketing team to develop and implement strategies for promoting and showcasing our hospitality services to prospective residents and their families.
• Drive process and continuous improvement.
• Promote open communication with and between the home office and other KSL communities at all levels.
• Develop and maintain effective relationships and two-way communication with associates and General Manager's. Approach all encounters with residents, families, and associates in a friendly, professional and customer-service oriented manner.

What will I need to be successful in this role?

• Bachelor's degree in hospitality, senior living, or a related field preferred.
• Proven experience of at least 3-5 years in hospitality management, preferably in senior living, luxury hotels, or upscale resorts.
• Deep knowledge of the senior living industry, including current trends, challenges, and best practices.
• Strong understanding of hospitality service standards, including Forbes Five-star service standards, and their application within a senior living environment.
• Exceptional strategic thinking and problem-solving skills with the ability to envision and implement innovative solutions.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively across all levels of the organization.
• Strong leadership abilities and the capacity to inspire and motivate teams to achieve exceptional results.
• Proven track record of successfully managing and delivering multiple projects simultaneously.
• Proficiency in MS Office Suite and hospitality management software.
• Willingness to travel as required to visit different senior living communities and attend industry conferences.
• Communicates effectively in both written and verbal form.

What's in it for me? (Great Question)

• Competitive pay $130,000-$145,000/Yr. Based on experience and location
• Healthcare Benefits including Vision & Dental
• Matching 401k
• Paid Time Off
• Rewards and Bonus Opportunities
• Continuous Training and Growth Opportunities

What do we do?
We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for the past 30 years.

All offers of employment are subject to satisfying our pre-employment process which includes successfully passing a drug screen, TB Test and Background Check

• Kisco Senior Living is an Equal Opportunity Employer