Assistant Executive Director/ Hospitality Services Director

4 days ago


Raleigh, North Carolina, United States Kisco Senior Living Full time


Job Description

The Assistant Executive Director/ Hospitality Director at Magnolia Glen is responsible for driving resident satisfaction, associate engagement, financial and process management, strategic planning and implementation in coordination with the Executive Director.

What will I do every day?

  • Support the Executive Director to meet and exceed community goals including Resident Loyalty, Associate Engagement and financial performance targets
  • Supervise Resident Relations department and additional departments as assigned
  • Hire, train, manage and retain highly effective associates 
  • Identify and develop talent for future succession opportunities
  • Support community business planning and forecasting
  • Manage operations based on occupancy and financial targets 
  • Lead community projects, committees, and continuous improvements
  • Manage and improve resident and family satisfaction and loyalty 
  • Drive adoption of Kisco's software systems, resources and tools
  • Responsible to identify, benchmark and leverage best practices in the industry
  • Understand and support the community sales process
  • Perform other related duties as required

What will I need to be successful in this role?

  • Bachelor's degree
  • Minimum of 3-5 years' management experience over a team of asssociates in health care, senior living or related field
  • Proven track record leading results driven teams with an emphasis on financial and operational performance, customer and associate engagement
  • Experience working with seniors highly desirable
  • Master's degree a plus

Special Requirements/Certifications:

  • Administrator's License preferred but not required

What's in it for me? (Great Question)

  • Competitive pay
  • Healthcare Benefits including Vision & Dental
  • Matching 401k 
  • Paid Time Off
  • Rewards and Bonus Opportunities
  • Continuous Training and Growth Opportunities

What do we do?

We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for the past 30 years.

 All offers of employment are subject to satisfying our pre-employment process which includes: successfully passing a drug screen, TB Test and Background Check

*Kisco Senior Living is an Equal Opportunity Employer



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