Scientist I

Who is USP?

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.

At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.

USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds—regardless of background—to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.

Brief Job Overview

The Scientist I is responsible for the management and handling of Physical Materials (i.e. USP Reference Standards and USP Analytical Materials) queries. This individual responds to customer queries via Salesforce. The Scientist I will work closely with the US-based Technical Services Manager Team Lead as well as teams such as US-based Quality Assurance, Customer Service, Reference Material Support, Reference Standard Technical Operations, Reference Standards Production, Distribution, and Reference Standards Evaluation departments. Candidate ensures maximum goodwill & professionalism with all customers and follows USP's Customer Experience Goal Standards.

How will YOU create impact here at USP?

As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards.

Additionally, USP's People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.

The Scientist I has the following responsibilities:

• Research queries, formulates responses, and verifies information with relevant colleagues (e.g. RS Scientists, Packaging, Distribution, etc.) and data sources if necessary.
• Receives and responds to Physical Materials queries received from external stakeholders using the Case Management Module in Salesforce (USP360).
• Triages cases in the Physical Materials Salesforce queues for the appropriate individual or team.
• Alert Technical Services management of trends, pain points, and process improvement opportunities.
• Responsible for maintaining a high level of professionalism with customers and works to establish a positive rapport with them.
• Stay up to date with industry trends and USP physical material product offerings and changes.

Who is USP Looking For?

The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:

• Bachelor's degree in a relevant scientific discipline.
• Experience in a similar role will be considered in lieu of a degree.
• Minimum of one (1) year of experience working in a pharmaceutical laboratory.

Additional Desired Preferences

• Knowledge of USP standards-setting processes, compendial terminology, and the USP Reference Standards and Materials programs.
• Ability to multi-task and manage time while handling a large volume of work in a fast-paced environment.
• Excellent verbal and written communication skills.
• Sufficient typing skills.
• Possesses organization skills, problem solving skills, and attention to detail.
• A customer-centric mindset with a passion for improving customer experience.
• Able to work flexible hours when needed.
• Able to establish and nurture relationships with individuals of varying backgrounds.
• Maintains composure and enthusiasm in stressful situations.
• Must be able to work independently and in a team environment.
• Preferred but not required, Experience using Salesforce CRM.

Supervisory Responsibilities

None, this is an individual contributor role.

Benefits

USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.

Compensation

Base Salary Range: USD $56,500.00 – $72,000.00 annually.
Target Annual Bonus: % Varies based on level of role.

Individual compensation packages are based on various factors unique to each candidate's skill set, experience, qualifications, equity, and other job-related reasons.

Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.