documentation clerk

Are you someone who thrives on structure and precision? Do you naturally spot errors others miss and feel energized when creating clear, organized documentation? Are you steady under pressure, able to follow instructions flawlessly, and proud of producing highly accurate work?

If this sounds like you, then we need to talk…

Frazer, a leading builder of emergency medical vehicles, is currently seeking a Documentation Clerk to join our team. The Documentation Clerk at Frazer reports to the Quality Control Supervisor, and is responsible for delivering accurate photos, digital content, wiring diagrams, and documentation that support customers and Frazer's internal teams.

What Does a Week in the Life of the Documentation Clerk Look Like?

• Capture clear and precise photos of the Frazer product lifecycle and label and upload them to Google Drive.
• Communicate the progress of the product lifecycle to customers via email.
• Accurately record and locate serialized items for each unit.
• Retrieve and manage production prints, warranty documents, and manuals for each unit, creating relevant digital content.
• Update calendars by tracking daily tasks and maintaining pre- and post-production photos.
• Provide accurate electrical compartment wiring diagrams.
• Verify the correctness of all content and information before customer use.
• Efficiently use software such as Word, Acrobat, Illustrator, Google Drive, Syteline ERP, and email.
• Seek and recommend productivity improvements by suggesting or implementing policy and process enhancements.
• Thoroughly analyze and complete job assignments with accuracy and attention to detail.
• Operate emergency service vehicles on Frazer property.
• Exercise good judgment and discretion when handling sensitive and confidential issues and projects.
• Update and create Frazer forms as needed, including warranty statements and manuals.
• Clock in and out of job tasks daily.
• Complete tasks independently within established time goals.
• Ensure all tasks are signed off upon completion.
• Attend all mandatory meetings.
• Approve your timesheet every Sunday evening.
• Perform any other duties assigned by the supervisor.

Required Education and Experience:

• HS Diploma or GED
• 1–2 years of documentation experience

Preferred Education and Experience

• Associate's degree
• 3–5 years of documentation experience

What's it like to be a part of the Frazer Family?

Frazer is a fast-paced company that is creating some of the most innovative vehicles in the world. You'll find a unique team of individuals who continue to push the boundaries of what is possible in the Healthcare and EMS space. A diverse team, a great culture, and a positive work environment are just some of the things that make working at Frazer so rewarding.

What Kind of Employees Thrive at Frazer?

Frazer is a company with a diverse group of employees from all over the world. Frazer welcomes employees with all types of backgrounds, cultural and socio-economic backgrounds. If you are hard working, honest and drug-free, you will love working at Frazer.

Safety & Drug Policy

Employee health and safety is a priority here at Frazer. We're committed to providing a safe, secure and productive environment for our Frazer family.

To help with this, we perform thorough background checks during the hiring process for all candidates. Convictions will not disqualify you from employment at Frazer, but failure to tell us about it up front will. Also, Frazer has a zero tolerance drug use policy and you must pass a pre-employment drug screen. If you can't pass it, we're not the place for you.

A True Culture

Frazer is a company that relies on its core values and the drive of its people. With a focus on longevity and employee success, Frazer welcomes its employees to push the envelope and drive improvement across all aspects of the company. At Frazer, you can unleash your potential

Employee Driven Benefits

At Frazer, we take pride in listening to what our employees want in benefits. With our "What You Want" committee, we've come up with a unique set of employee benefits and designed them around our culture.

• Weekly paycheck, so you can shop every Friday
• Health Care Insurance
• Dental Benefit options
• 401k plan with a company match
• Disability Insurance
• Paid Time Off that begins accruing your first day of employment
• Eight paid company holidays and the ability to take time off during company shut down from Christmas to New Year's Day
• The "Company Kitchen" on site for lunch and snack choices
• Flexible Work Schedules
• Professional development and skills training
• Free Life Skills Training such as financial wellness classes

How Performance is Evaluated

Communication and collaboration are key at Frazer and we encourage an environment filled with positive feedback and constructive criticism, to unleash your potential for real professional growth We use things like self-evaluations, group reviews, and quarterly check-ins to help define a clear path to success. You will also have an opportunity to give feedback to peers to help them to grow in their roles as well.

Skills (to Pay the Bills)

Here's a list of a few competencies that the Documentation Clerk at Frazer should have…

• High attention to detail and strong craftsmanship mindset.
• Ability to follow instructions and processes consistently.
• Excellent spelling, grammar, editing, and writing skills.
• Strong written and verbal communication.
• Steady performance under pressure and deadlines.
• Ability to overcome scheduling conflicts in a timely manner.
• Photography skills and an eye for accuracy in visual content.
• Reliable, organized, and process-driven — true to a Leading D Craftsman profile.

Software Knowledge

Also, here are a few software packages that the Documentation Clerk would eventually need to be versed in. Don't worry . . . we expect some on-the-job training.

• Google G-Suite (Gmail, Documents, Drive, Spreadsheets, etc.)
• UKG (HRIS)
• Acrobat
• Illustrator
• Syteline ERP

Oh, and $alary

Of course, we didn't forget the salary… Frazer offers competitive pay and this role will start with a salary between $19.00- $27.00 per hour depending on education, certifications, and experience.

Work Schedule

Documentation Clerk will work Monday-Friday 7:00 AM- 3:30 PM. Occasional evening/weekend work may be needed. Work schedules may change to accommodate production needs.

Application Process

If this sounds like a great opportunity to you, visit our website to complete the following steps:

• Online application
• Resume and optional cover letter
• Culture Index Survey - as part of our process, please take this short survey (8-12 minutes to complete) on a computer, tablet, or laptop, not a smart phone. It does not always function properly on smart phones and is difficult to see. Also, please take the survey in your native/first language (there are multiple choices besides English in the drop down menu if needed).
• WOTC Questionnaire- Frazer participates in the Work Opportunity Tax Credit (WOTC) program, which is a federal program designed to encourage the hiring of members of certain demographic groups that typically have more difficulty securing and retaining employment. While this is optional, we encourage you to answer the following questions, completely and honestly, your answers will be kept confidential and will have no effect on your job opportunity or any benefits you or your family may be receiving.

Thanks again for your interest in Frazer. Should your skills and qualifications meet those of the position, we will contact you further. Please check your email for further application status updates.

We look forward to hearing from you