Front Desk Agent

1 week ago

Buena Park, California, United States Buena Park Grand Hotel Full time $43,680 per year

Overview

We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. We are transitioning to become a Springhill Suites by Marriott. The ideal candidate will have a passion for hospitality and a commitment to ensuring that every guest has a memorable experience. This role involves managing front desk operations, assisting guests with check-in and check-out processes, and addressing any inquiries or concerns they may have during their stay.

Responsibilities

  • Greet guests warmly and provide excellent customer service throughout their stay.
  • Manage the check-in and check-out processes efficiently, ensuring accuracy in guest accounts.
  • Handle reservations, cancellations, and modifications through various channels.
  • Provide information about hotel amenities, local attractions, and services available to guests.
  • Address guest inquiries and resolve issues promptly to ensure satisfaction.
  • Maintain the front desk area in an organized and welcoming manner.
  • Operate multi-line phone systems with professionalism, handling incoming calls and messages effectively.
  • Conduct night audits as required, ensuring all financial transactions are accurate and up to date.
  • Collaborate with other departments to enhance the overall guest experience.

Experience

  • Previous experience in hospitality management or hotel management is preferred.
  • Strong customer service skills with a focus on guest relations.
  • Bilingual or multilingual capabilities are highly desirable for effective communication with diverse guests.
  • Familiarity with front desk operations, including night audit procedures, is a plus.
  • Excellent phone etiquette and proficiency in using multi-line phone systems are essential.
  • A background in resort or hotel experience will be beneficial for understanding the unique needs of our guests. Join us as a Front Desk Agent where your hospitality skills will shine and contribute to creating unforgettable experiences for our guests

Job Type: Part-time

Pay: $ $21.00 per hour

Expected hours: 16 – 40 per week

Benefits:

  • Employee discount
  • Free parking

Work Location: In person

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