Assistant Manager

5 days ago

Spring Hills, Texas, United States Best Friends Pet Care INC Full time $45,000 - $60,000 per year

Our Junior Den Leader(s), focused on delivering 5-star service to our human and furry guests and looking out for their health, well-being, comfort, and overall happiness.

We are seeking an experienced and energetic manager in the veterinary, hotel, retail, or restaurant industry to join our management team. This is a hands-on position working with people and pets in a boarding facility/salon.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 70 locations in more than twenty states coast-to-coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you

We offer:

  • Health, dental, vision, life insurance, STD/LTD, 401K with company matching
  • ESOP - Employee Stock Ownership Plan (100% company paid)
  • Uniforms
  • Pet supply and service discounts and more

Responsibilities:

  • Manage all personnel matters at the direction of the Center Manager: recruit, hire, train, promote, counsel, and dismiss Associates
  • Responsible for cash management including accepting cash, check and credit payments for resort services and for end-of-day cash drawer balance
  • Assist with Center compliance of federal, state, and local labor laws: OSHA, EEOC, ADA, FLSA and DOL
  • Schedule staff for work assignments
  • Monitor and respond to the needs of pet guests to ensure their safety, security, and comfort
  • Administer all medications to pet guests as required
  • Provide strong customer service and salesmanship
  • Maintain appropriate inventory of supplies; Reorder and restock as necessary. Shop for miscellaneous supplies as needed
  • Manage the computer reservation system
  • In absence of the Center Manager, manage daily bank deposits and address all Center needs to maintain a safe, comfortable environment for pets and Associates
  • Assist Center Manager with monitoring financial reports and statistics. Prepare and distribute required statistical and financial data
  • Promote and market Best Friends' programs and services internally and to the outside community at large
  • Performs other duties as may be assigned from time to time by the Center Manager or District Manager

JOB DUTIES/ESSENTIAL FUNCTIONS:

  • Recruit, hire, train, promote, counsel, and dismiss Associates
  • Responsible for cash management
  • Assist with Center compliance of federal, state, and local labor laws: OSHA, EEOC, ADA, FLSA and DOL
  • Schedule staff for work assignments
  • Maintain center budget
  • Ensure their safety, security, and comfort of our pet guests
  • Administer medications to pet guests
  • Provide strong customer service and salesmanship
  • Resolve customer complaints timely
  • Maintain appropriate inventory of supplies; Reorder and restock as necessary
  • Manage the computer reservation system
  • Assist Center Manager with monitoring financial reports and statistics.
  • Promote and market Best Friends' programs and services internally and to the outside community at large
  • Establish and maintain network connections with the community in which the Center is located

Requirements:

  • Must profess a love of pets
  • Must have previous pet and supervisory experience
  • Great interpersonal and customer service skills
  • Good, basic computer skills; Excel and Word
  • Community outreach
  • Budget and labor planning
  • Retail and service sales
  • Financial reporting
  • Facility management
  • Must be able to work weekends, evenings and holidays

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