Security Account Manager
4 days ago
Our Security Account Manager supports our goal of providing best in class security and life safety services. Our Security Manager is responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees that they lead. The Security Manager is responsible for the day-to-day leadership and management of the account(s) they are assigned.
Essential Duties and Responsibilities- Ensure quality services are provided to meet customer expectations and contract requirements by regularly inspecting, training, coaching, mentoring and leading security personnel assigned to the facility/building
- Perform operations related functions to include: scheduling, overtime management, review of daily logs and incident reports, training and development of staff
- Provide recommendations for positive and negative personnel actions for those staff members under his/her direct supervision.
- Maintain a professional demeanor, leading staff and aiding customers, employees, and guests
- Maintain a visible presence in the facility / building assigned
- Monitor the environment, with the ability to detect suspicious and unsafe activity
- Answer all phones in a professional manner
- Know the facility / building policies and procedures, lead and enforce them within positions limits
- Follow and coordinate established emergency response, action planning and procedures
- Initiate preliminary investigations into incidents and write reports to ensure accuracy of necessary documentation
- Prepare reports on accidents, incidents, and suspicious activities, as required
- The essential duties and responsibilities may differ by customer location assigned
- Active SORA License
- Minimum High School Diploma, GED or the equivalent
- Verifiable and successful supervisory experience preferred
- Previous contract security, military, customer service experience is helpful
- Former law enforcement preferred
- Must have reliable means of transportation
- Strong interpersonal communication skills
- Write routine correspondence, including log entries, incident and reporting
- Ability to work in a fast paced, customer service environment
- Good time management skills and the ability to prioritize and problem solve
- Ability to work independently and in a team environment
- Excellent computer skills including Microsoft Office
Harvard Protection Services offers a competitive hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.
Salary:
$70,000 per year
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