Front Office Manager

4 days ago

Ormond Beach, Florida, United States Lanco leasing inc Full time $40,000 - $80,000 per year

Now Hiring: Operations Manager

Are you a highly organized and motivated individual with a passion for providing exceptional customer service? We are a locally and long-distance licensed moving and storage company looking for a dedicated Operations Manager to join our front office team.

In this role, you will be the backbone of our daily operations, ensuring everything runs smoothly from the moment a customer contacts us until their move is complete.

Key Daily Responsibilities:

  • Customer Interaction: Greet and assist customers in person and over the phone. Provide quotes, answer questions about our services, and guide them through the moving and storage process.
  • Scheduling & Logistics: Manage the daily schedule for moving crews and trucks. Coordinate with customers to confirm appointments and address any last-minute changes.
  • Administrative Tasks: Handle inbound inquiries, process paperwork, create contracts, and manage billing. Maintain accurate records of all customer accounts and services.
  • Team Support: Act as the primary point of contact for our moving crews, providing them with necessary job details and logistical support.
  • Problem Resolution: Address any customer concerns or logistical issues that may arise, working quickly and effectively to find a solution.
  • Sales & Follow-Up: Use our CRM system to track potential clients and follow up on quotes to close sales.

Qualifications:

  • Proven experience in an administrative or operations role.
  • Excellent communication and organizational skills.
  • Proficiency with office software and CRM systems.
  • Ability to multitask and thrive in a fast-paced environment.
  • A positive attitude and a customer-first mindset.

If you are a proactive problem-solver with a knack for organization, we encourage you to apply. We offer a competitive salary and a supportive work environment where your contributions are valued.

To apply, please submit your resume and a brief cover letter outlining your relevant experience

Job Type: Full-time

Pay: $ $20.00 per hour

Work Location: In person

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