Transact Enablement Manager

Overview

Come build community, explore your passions and grow your career. If you join the Microsoft Business Operations team, you will join an organization that strives to make doing business with Microsoft easy. Your leadership will help us scale and evolve our operations, whilst always transacting with excellence to meet our customers' needs and ensure Microsoft Runs on Trust.

As Transact Enablement Manager (TEM) for Commercial, you will be part of the Global Transact Services team, ensuring executional excellence and scaling our Commercial Quote to Cash operations. You will partner closely with multiple business groups including Vendor Operations, Field Operations, Partner Operations, and other internal stakeholder teams, to ensure Commercial revenue is processed and reported compliantly and on-time. 

This is a pivotal role which will allow you to develop your skills in prioritisation & judgement, stakeholder engagement & influencing, communications (up to CVP level), problem solving & continuous improvement.   

The successful candidate should be comfortable working within a highly matrix-driven multinational organization, exhibit solid organizational, communication, and analytical skills, and have a strong customer focus. 

Microsoft's mission is to empower every person and every organization on the planet to achieve more, and we're dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world.

Responsibilities

Execution Excellence & Program Management

• Leverage data and performance metrics to monitor performance and demonstrate business impact. Communicate Commercial operations performance status & health to relevant stakeholders, including up to CVP level.
• Work with other teams (e.g., Vendor Ops, Field Ops, Partner Ops, other internal stakeholder teams) to ensure processes are rigorous and executed efficiently. Hold stakeholders accountable for following the established schedule, risk mitigation plans and processes.
• Manage and maintain the relevant rhythm of business (ROB), ensuring participants and stakeholders are communicating and responding according to the necessary cadence.

Planning, Evaluation & Improvement

• Collect and evaluate data analytics, KPIs & insights to monitor business health, identify risks and mitigations plans and ensure activities align with business objectives.
• Drive an environment of continuous learning & continuous improvement to streamline, optimize, strive for simplification and scale; collaborating with others to identify and align on opportunities to improve performance, priorities and outcomes
• Influence stakeholders and gain buy in, to define and then drive strategy to execute plans that shift current priorities to new organizational initiatives and objectives, and influence others to change behavior accordingly.
• Provide key insights from a Transact Services perspective into listening systems for future enhancements of policy & capabilities to enable a more streamlined transaction engine
• Support and contribute using data and business insights to forecasting for capacity planning and to inform the business on emerging trends to stay current, agile and competitive. Collaborate with others to understand overall business goals, objectives and strategies, as well as short- and long-term business priorities

Essential qualities include:

• Strong business knowledge and ability to set clear expectations around business outcomes within a fast paced global multi-site operation
• Strong data and analytical skills
• Proven experience of influencing across groups, managing individuals both directly and indirectly to achieve a common goal, with ability to work across cultures effectively
• Demonstrated change and project management skills
• Demonstrated collaboration skills with a keen understanding of how to drive results
• Demonstrated skills in relation to dealing with ambiguity and applying judgement
• Outstanding attention to detail combined with an ability to see the big picture (be both broad and deep)
• Excellent written and verbal communication skills (open, confident communicator effective in senior levels of engagement)

Qualifications

Basic Qualifications:

• Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience. 

Other Requirements:  The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination. Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment. Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government clearance. Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. 

Preferred Qualifications:

• MBA is an advantage
• PMP Certification is a plus
• Working knowledge of International business practises

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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