Administrative Assistant II

Administrative Assistant II

University Staff

Regular

Administrative Assistant II

• Sends, receives, copies, and distributes communications to the appropriate entities according to established policies and procedures under general supervision

• Collects, analyzes, and prepares various communication materials from established sources utilizing technology mediums

• Serves as a first point of contact for individuals and groups, provides basic organizational information via phone, in person and through other communication mediums, and routes more complex inquiries to the appropriate entities

• Maintains established methods and organizational systems directed at the maintenance of electronic/physical records related to work operations according to established policies and procedures

• Schedules logistics and secures resources for meetings, conferences, travel, and work unit operations

Department: School of Continuing Education (SCE)

Job Responsibilities:

• Coordinate logistics for public, online, and customized programs, including communication with instructors, vendors, and students

• Manage scheduling and resource coordination for classroom instruction (in-person and online), events, and departmental operations

• Provide technical support for online instruction, including Zoom hosting

• Serve as the first point of contact for students, instructors, and the public

• Monitor departmental inboxes and respond or route inquiries appropriately

• Maintain electronic and physical records in compliance with university procedures

• Prepare and distribute communication materials using various technologies

Professional Attributes

• Strong interpersonal and customer service skills

• Ability to work independently and as part of a team

• Flexibility and adaptability in a dynamic work environment

• Effective time management and multitasking abilities

• Strong problem-solving and critical-thinking skills

• Willingness and ability to learn new systems and processes

Minimum Qualifications

• High school diploma or equivalent

• Two years of relevant administrative, customer service, or data entry experience

• Proficiency in Microsoft Office Suite and Outlook

• Strong written and verbal communication skills

Preferred Qualifications

• College coursework or degree

• Experience with data entry into relational databases or CRM systems

• Previous experience in higher education or adult learning environments

• Demonstrated ability to support multiple managers and projects simultaneously

Reasonable Accommodations

Pursuant to university policy , UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact uwm- or This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials

UWM is a State agency and subject to Wisconsin's Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.

CBC and Reference Check Policy

Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)

For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see , or call UWM's Dean of Students Office, Student Union 345 at for a paper copy.

Employment Authorization

In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

UW is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.