Experienced Business Development Representative

6 days ago

Greenville, South Carolina, United States Mercedes-Benz Group Full time $40,000 - $80,000 per year

Carlton Mercedes-Benz is now hiring an Business Development Representative to join our growing service team.

  • Automotive service department and/or business development experience is required;
  • Professional training is provided; and
  • Training pay is provided.

The BDR position is responsible for receiving, processing, and coordinating all incoming telephone sales inquiries, service appointment requests, and service requests.

Responsibilities include, but are not limited to, conducting inbound and outbound phone calls, greeting customers, scheduling and confirming appointments, and assisting the team with additional tasks as needed. Previous experience working in an automotive business development center is a must.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The following is a representative list of the duties and responsibilities associated with this position:

  • Communicates effectively with internet customers and prospects according to their preferred method of communication, whether by phone, e-mail, or in person;
  • Has thorough knowledge of all dealership products and services;
  • Arranges courtesy vehicle transportation;
  • Books appointments;
  • Checks e-mail frequently and responds to inquiries immediately;
  • Delivers messages intended for other departments promptly and notifies customers that their message has been forwarded to the appropriate personal for prompt attention;
  • Handles all internet service inquiries personally;
  • Maintains an ongoing customer database to capture repeat business;
  • Reviews previously declined repairs and makes offers, upsells, and appointments to engage customers;
  • Maintains professional appearance;
  • Performs other duties as assigned by management;
  • Maintains an organized, clean, and safe work area.
  • Participates in required training.
  • Records all hours worked accurately in company timekeeping system.
  • Follows safeguards rules and regulations.
  • Complies with company policies and procedures.
  • Observes all federal, state, local, and company safety rules and regulations in the performance of duties.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

High School Diploma or equivalent is required.

Field of Study:

Business development

Desired Work Experience:

Minimum of 2 years in an automotive business development center

Certificates and Licenses:

Valid Driver's License

Computer Skills:

Intermediate knowledge of Microsoft Office products. Ability to learn the Dealership Management System (CDK), service software, and loaner vehicle software.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with company personnel.

Attendance Expectations:

The position requires regular and predictable attendance.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Job Type: Full-time

Pay: $ $18.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience:

  • New Car Dealership: 2 years (Required)

Ability to Commute:

  • Greenville, SC Required)

Ability to Relocate:

  • Greenville, SC 29607: Relocate before starting work (Required)

Work Location: In person

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