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Technical Account Manager

2 weeks ago

Houston, Texas, United States Binyod LLC Full time

Benefits:

  • Bonus based on performance
  • Competitive salary
  • Paid time off
  • Training & development
Position Summary

The Technical Account Manager (TAM) is a client-facing engineer who designs low-voltage and security solutions and owns the relationship with assigned accounts. This role blends:

  • 50% Technical Design / Pre-Sales Engineering
  • 30% Account Management / Client Retention
  • 20% Solution Selling / Deal Development

The TAM becomes the trusted advisor to customers, providing technical solutions and ongoing support.

Key Responsibilities

I. Technical Solution Architecture (50%)

  • Conduct walkthroughs and technical assessments
  • Design Div 27/28 solutions: Cabling, AV, paging, access control, surveillance
  • Prepare scopes of work, risers, BOMs, diagrams
  • Standardize classroom AV and security packages
  • Support RFP responses
    Work with operations on design handoff and feasibility

II. Account Ownership (30%)

  • Serve as the single point of contact for assigned school networks
  • Maintain long-term relationships with IT directors, principals, and facilities teams
  • Conduct quarterly reviews, check-ins, and site evaluations
  • Track project progress and coordinate resolutions (non-technical)
    Ensure client satisfaction and build trust

III. Solution Selling (20%)

  • Identify new needs, expansions, and upgrades
  • Present solutions in clear, simple language
  • Assist with pricing, proposals, and technical quoting
  • Influence decision-making with expert-level knowledge
    Drive revenue from assigned accounts
Ideal Candidate Profile

This hybrid role requires:

Strong technical background

  • AV systems
  • Structured cabling
  • Surveillance and access control
  • Networking principles
    TIA/BICSI standards

Strong client-facing soft skills

  • Presenting
  • Documenting
  • Managing expectations
  • Negotiating
    Educating school staff

Experience in one of these roles:

  • Lead Technician ready for a commercial-facing role
  • Pre-Sales Engineer wanting account ownership
  • Solutions Architect wanting more client engagement
    Technical Account Manager from an AV/security integrator
KPIs
  • Accuracy of designs
  • Account retention
  • Revenue growth from existing accounts
  • Customer satisfaction (CSAT)
  • Low rate of change orders
    Pipeline won with TAM involvement
Compensation Strategy (Competitive for Houston Market)

Base Salary - competitive base salary based on depending on certifications + experience

Commission - Tiered commission structure based on Gross Profit

Benefits:

  • Health insurance co-pay for 3rd Party Provider
  • PTO
  • Certification reimbursement
  • Annual training budget