Operations Specialist

Job Description Summary

Execute standard banking transactions for specific units or operating/processing departments in accordance with administrative and operational processes. Process a range of specialized and non-standard transactions that usually require some research or investigation.

Job Description

Job Summary:

Under routine supervision, uses entry level knowledge and skills obtained through experience and/or training to assist in providing support in specific Operations activities within Raymond James Investment Management. Follows established procedures to perform routine tasks and receives guidance and direction to perform other non-routine tasks with limited decision-making responsibility. Resolves most questions and problems and refers new or unusual issues to a higher level. Routine contact with internal and external customers is required to obtain, clarify, or provide facts and information.

Responsibilities:

• Assists in maintaining multiple variations to the core operations process

• Assist with opening new accounts, processing cash deposits and withdrawals

• Assists in the responsibility of maintaining a variety of sponsor relationships

•  Identifies and notifies traders of events that affect trading

• Contacts internal and external customers to assist in resolving trading problems as directed

• Establishes, updates, and maintains records on data management systems, as required

• Operates standard office equipment and uses required software applications

• Performs other duties and responsibilities as assigned

Knowledge of:

• Office practices, procedures, and methods

• Basic concepts, practices and procedures of securities trading

• Basic accounting principles and procedures

Skill in:

• Organizational and time management sufficient to prioritize workload, handle multiple tasks, and meet deadlines.

• Composing and editing correspondence and documentation

• Updating and maintaining information systems

• Maintaining data management systems

• Operating standard office equipment and using required software applications, sufficient to create documents, spreadsheets, and business correspondence.

Ability to:

• Work under pressure on multiple tasks concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing of priorities

• Read, interpret, analyze and apply transaction information

• Communicate effectively, both orally and in writing with associates, and internal and external customers

• Work independently as well as collaboratively within a team environment

• Handle stressful situations and provide a high level of customer service in a calm and professional manner

• Assists in the responsibility of maintaining a variety of sponsor relationships

Education/Previous Experience:

• High School Diploma or equivalent and two (2) year of experience in the financial services industry preferred

• OR ~

• Any equivalent combination of education, experience and/or training approved by Human Resources

Education

Bachelor's: Business Administration, Bachelor's: Finance, Diploma of Higher Education (DipHE): Accounting

Work Experience

General Experience - 13 months to 3 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 

We expect our associates at all levels to:

•  Grow professionally and inspire others to do the same

•  Work with and through others to achieve desired outcomes

•  Make prompt, pragmatic choices and act with the client in mind

•  Take ownership and hold themselves and others accountable for delivering results that matter

•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. 

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