Office Manager ABA

Position Overview:

The Office Manager is responsible for ensuring smooth administrative and operational functions within an assigned clinic. This role supports day-to-day workflows, maintains compliance with BrightPath Behavior standards, and promotes a positive, organized, and professional clinic environment. In clinics where a Clinic Director or Senior Clinic Director is not on-site full-time, the Office Manager may serve as the primary point of contact for daily operations and staff support.

FLSA Status: Salaried,Exempt

Salary: $40k - $60k per year

Who We Are:

At BrightPath Behavior, we are dedicated to making a meaningful difference in the lives of children and families through Applied Behavior Analysis (ABA). Guided by compassion, collaboration, and clinical excellence, we provide individualized treatment to help each child thrive in their home, school, and community. Our vision is to create lasting change, supported by a passionate team committed to quality care. As a BCBA-led, child-focused organization, we prioritize meaningful client programming, staff development, and caregiver engagement.

Why BrightPath Behavior?

At BrightPath, we cultivate a supportive, client-centered environment where collaboration and growth are key to delivering excellent results. As an Assistant Clinic Director, BCBA, you'll join a team dedicated to clinical excellence and empowered to grow both personally and professionally. If you're passionate about making a difference, BrightPath Behavior is the place for you.

Office Operations

• Oversee daily clinic operations, including opening/closing procedures and document management
• Support clinic performance by partnering with leadership to meet established caseload and clinical KPIs
• Serve as the on-site contact for resolving technology, equipment, and facility-related issues
• Manage expense tracking and order supplies as needed
• Audit session notes and ensure timely resolution of documentation discrepancies
• Lead monthly team meetings to support training and clinic operational initiatives

Leadership & Team Management

• Coach and mentor staff to support professional development and adherence to organizational standards
• Provide ongoing performance feedback and complete annual evaluations for assigned direct reports (Behavior Technicians and RBTs)
• Partner with Human Resources to resolve employee relations concerns in a timely and professional manner
• Support a positive and collaborative workplace culture, including coordination of team-building activities

Recruiting & Onboarding

• Partner with Talent Acquisition to fulfill clinic staffing needs
• Conduct interviews and collaborate with clinic leadership on hiring decisions
• Oversee new hire onboarding, ensuring completion of required documentation, training, and certifications
• Maintain records of employee certifications (RBT, CPR/BLS) and coordinate renewals

Scheduling & Resource Management

• Manage clinic-wide staff and client schedules to ensure coverage and operational efficiency
• Adjust scheduling to accommodate changes in availability, client needs, or staffing transitions
• Coordinate clinic events, team-building activities, and community engagement efforts

Office Safety & Compliance

• Implement and monitor safety protocols in accordance with company policy
• Lead safety drills and coordinate required staff safety trainings
• Identify and resolve maintenance and facility concerns with internal teams and external vendors
• Ensure HIPAA and healthcare compliance in all administrative workflows

Key Performance Indicators

• Refer to the Office Manager Annual Performance Review document

• High school diploma or equivalent required; bachelor's degree preferred
• Current CPR certification
• Proficiency in Microsoft Office and Central Reach
• Familiarity with Applied Behavior Analysis (ABA), HIPAA, and healthcare compliance
• Demonstrated leadership and team management skills
• Strong communication, organizational, and relationship-building abilities
• Ability to maintain confidentiality and accuracy in all responsibilities