Sales and Service Administrator

58 minutes ago

Philadelphia, Pennsylvania, United States PNC Full time
Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Sales and Service Administrator within PNC's Private Bank organization, you will be based in Philadelphia, PA. The position is primarily based in a PNC location

As a Sales and Service Administrator, you will collaborate closely with advisors, fiduciary teams, and investment specialists to ensure seamless client service delivery.

Duties include:
- client-facing support
- operational & compliance tasks
- office management and team
- event coordinationPNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description
  • Provides sales, service and execution support for new and ongoing client relationships. May serve as a customer solutions resource.
  • Gathers required documentation. Prepares, reviews and verifies documents and relevant information for accuracy.
  • Performs common processing and ensures compliance with standard regulations and processes. May administer implementation plans and related client interactions.
  • Acts as a point of contact for clients, client teams or service partners and escalates client implementation and servicing issues as necessary.
  • Initiates, updates and verifies client, account, or transaction details in relevant systems/applications. Provides reports as needed.
  • May serve as a peer resource and may perform general administrative support.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsBusiness Decisions, Client Counseling, Client Relationship Building, Competitive Advantages, Customer Experience (CX), Personal Initiative, Relationship Management, Results-OrientedCompetenciesAccuracy and Attention to Detail, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Problem Management Process, Products and Services, Sales Support and AdministrationWork ExperienceRoles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationAssociatesCertificationsNo Required Certification(s)LicensesNo Required License(s)BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit 

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

  • Sales and Service Administrator

    5 days ago

    Philadelphia, Pennsylvania, United States PNC Full time

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...

  • Outside Sales Representative

    4 hours ago

    Philadelphia, Pennsylvania, United States Sales Partnerships Full time

    Company Description Sales Partnerships, Inc. (SPI) provides turnkey, outsourced selling solutions to mid-sized corporations, global enterprises and venture-backed entities that want to launch or expand sales operations in North America. SPI has been providing business-to-business and business-to-consumer outsourced sales solutions and sales recruiting...

  • Inside Sales Administrator

    2 hours ago

    Philadelphia, Pennsylvania, United States Almo Corporation Full time

    Position SummaryThe Sales Administrator is responsible for providing customer support to the Pro AV channel by providing information about technical product details and responding to integrators, resellers, and Sales team to enable order placement through passive sales process. This includes processing orders, relaying tracking information, quoting, checking...

  • Inside Sales Administrator

    3 hours ago

    Philadelphia, Pennsylvania, United States ALMO CORP Full time

    Job Details Job Location: Philadelphia, PA - Philadelphia, PA 19154 Position Type: Full Time Job Category: Pro AV Channel Sales and SupportPosition Summary:The Sales Administrator is responsible for providing customer support to the Pro AV channel by providing information about technical product details and responding to integrators, resellers, and Sales...

  • Inside Sales Administrator

    2 hours ago

    Philadelphia, Pennsylvania, United States Almo Corp Full time

    DescriptionPosition Summary:The Sales Administrator is responsible for providing customer support to the Pro AV channel by providing information about technical product details and responding to integrators, resellers, and Sales team to enable order placement through passive sales process. This includes processing orders, relaying tracking information,...

  • Sales Operations Administrator

    5 hours ago

    Philadelphia, Pennsylvania, United States GuidePoint Security Full time

    GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation's top organizations, such as Fortune 500 companies and U.S. government agencies,...

  • Customer Service Administrative Assistant

    5 hours ago

    Philadelphia, Pennsylvania, United States Aston Carter Full time

    Job Title: Customer Service Administrative Assistant (Will transition into a Sales Representative role after 6 months)Job DescriptionThe candidate will be responsible for assisting customers from initial online inquiries or phone calls up until the point of sale, playing a critical role in the sales process.ResponsibilitiesRespond to customer inquiries...

  • Customer Service Administrative Assistant

    4 hours ago

    Philadelphia, Pennsylvania, United States Aston Carter Full time

    Job Title: Customer Service Administrative Assistant (Will transition into a Sales Representative role after 6 months)Job DescriptionThe candidate will be responsible for assisting customers from initial online inquiries or phone calls up until the point of sale, playing a critical role in the sales process.ResponsibilitiesRespond to customer inquiries...

  • Sales Representative

    2 hours ago

    Philadelphia, Pennsylvania, United States East Coast Sales Group Full time

    We are seeking an experienced Sales Representative to work within the Southern NJ and Eastern PA markets for our growing manufacturers' representative's agency.Position overview:In business for 80 years, our agency represents some of the top manufacturers in the paint, hardware, industrial, and building materials industries. Responsibilities for the Sales...

  • Sales Case Manager

    3 hours ago

    Philadelphia, Pennsylvania, United States Care and Help Home Care Full time

    About Care & HelpChoosing home care services in Philadelphia can be a difficult and uncertain decision. Care & Help Home Care, LLC is a trusted home health care provider within the Philadelphia area that is committed to providing home care services that are transparent, professional, and excellent. Our large staff of caregivers and home health aides are...