Customer Service Administrative Assistant

Job Title: Customer Service Administrative Assistant (Will transition into a Sales Representative role after 6 months)

Job Description

The candidate will be responsible for assisting customers from initial online inquiries or phone calls up until the point of sale, playing a critical role in the sales process.

Responsibilities

• Respond to customer inquiries regarding new and pre-owned vehicle inventory via telephone and Internet on a daily basis.
• Answer customer responses and reply to customer emails daily.
• Promptly respond to incoming sales calls and customer inquiries.
• Determine vehicle needs by asking questions and listening to customer needs.
• Recommend alternate vehicle choices when necessary.
• Stay informed about new products, features, and accessories and recommend them to customers.
• Make follow-up calls to customers daily according to a predetermined work plan.
• Maintain a follow-up system that encourages repeat and referral business, contributing to customer satisfaction.
• Maintain and consistently implement a prospect development system.
• Set appointments with prospects to visit the showroom or meet at a place of their choice.
• Meet with prospects during appointment times, review vehicle choices and features, and finalize purchase and paperwork with customers and dealership staff.
• Establish, implement, and maintain personal income goals consistent with dealership standards of productivity.
• Occasionally, move vehicles from the lot to the front of the store for customers to take test drives, and accompany customers on test drives.

Essential Skills

• 2+ years of face-to-face customer service experience, preferably within the retail or restaurant industry.
• Proficiency with Microsoft Office.
• Professional demeanor and ability to communicate with customers via email, telephone, and in person.
• Comfortable with data entry work and recording customer information into the customer service database.

Additional Skills & Qualifications

• Ability to answer incoming customer inquiries via phone and email.
• Collaborate with management teams to stay updated on new products, services, and policies.
• Record customer information within the customer service database.
• Engage with clients in a friendly and professional manner while actively listening to their concerns.

Work Environment

The candidate will work at the dealership in South Philly and will have their own cubicle with a phone and computer setup. They will be part of a team of about five other people, including other customer service representatives and a sales manager. The dress code is business casual. Working hours are two days a week from 9 AM to 5 PM, two days a week from 12 PM to 8 PM, and every Saturday from 9 AM to 5 PM. The candidate will have one day off during the week, coordinated with management.

Job Type & Location

This is a Contract to Hire position based out of Philadelphia, PA.

The pay range for this position is $ $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Philadelphia,PA.

This position is anticipated to close on Jan 30, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.