First Impression Coordinator

2 days ago

Marietta, Georgia, United States Gwinnett College Full time

First Impressions Representative
Marietta, GA

Onsite | Full-Time

Position Summary
Gwinnett College is seeking a First Impressions Representative who will serve as the welcoming face and voice of the College. This position is responsible for providing a high degree of quality communication between students, prospective students, and staff, ensuring that every interaction reflects the professionalism and culture of Gwinnett College.

As the first point of contact, the First Impressions Representative ensures the front desk operates smoothly, efficiently, and in alignment with the College's mission and values. This individual will support office associates with confidence, organization, and professionalism while maintaining a student-centered approach in handling inquiries and requests.

Key Responsibilities
Serve as a company ambassador, providing a warm and professional welcome to all visitors, callers, and students.

Exhibit call handling expertise, including managing multi-line phone systems, routing calls appropriately, and documenting messages accurately.

Triage and resolve student inquiries efficiently and courteously, ensuring timely follow-up and resolution.

Maintain a professional image in demeanor, appearance, and communication.

Demonstrate attention to detail, reliability, and follow-through in all assigned duties.

Support internal departments through dependable administrative and customer service assistance.

Track and report key metrics, including call transfers, inquiry processing time, and student population trends.

Maintain accurate records, uphold confidentiality, and ensure the front office is always organized and welcoming.

Contribute to positive outcomes through strong attendance, accuracy, and meeting of deadlines.

Uphold and represent the culture and values of Gwinnett College in all interactions.

Qualifications
Prior front desk, customer service, or administrative experience preferred.

Excellent verbal and written communication skills.

Strong organizational and multitasking abilities.

Proficiency with common office software (Word, Excel, Outlook).

Professional demeanor with a genuine commitment to student success.

About LTT Enterprises, Inc. (Gwinnett/Meridian)
Founded in 1985 by Michael and Kathie Davis, LTT Enterprises, Inc. owns and operates six campuses across the southeastern United States. These include Gwinnett College campuses in Raleigh, NC; Marietta, GA; Roswell, GA; and Lilburn, GA, as well as Gwinnett Institute (Orlando, FL) and Meridian College (Sarasota, FL).

Across our campuses, we prepare students for rewarding careers in allied health, nursing, dental, beauty, business, and legal fields.

Our Mission
To provide career-focused education for the purpose of gaining entry-level employment and advancement opportunities that empower students to positively contribute to their communities.

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