Per Support Lead Peer Liaison

About Shepherd Center

With five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked by U.S. News as one of the nation's top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again.

Shepherd Center's culture is one of hope, humor, and hard work. You will enjoy career growth, strong relationships with co-workers, strong support from leadership, and fun activities that have kept over 12% of staff members working at Shepherd for more than 20 years.

The Peer Support Lead Liaison is responsible for guiding staff Peer Liaisons and program volunteer Mentors to best practices for day-to-day activity. Peer Support Lead is also responsible for scheduling patient interactions with Mentors for the opportunity to meet and talk with individuals sharing similar experiences and circumstances, maintaining program tracking spreadsheets, identifying individuals who have made successful reintegration into the community as potential volunteer Mentors and to meet one-on-one with individuals to cover commonality, shared experience and the value of strategies imparted by therapy staff.

JOB RESPONSIBILITIES

• Supervises, trains, schedules, and monitors peer support volunteers.
• Recruits former patients and families as volunteers who have successfully integrated into the community to meet needs of diverse patient population.
• Participates in professional presentations.
• May be asked to provide co-treatments with therapy staff to demonstrate ADLs.
• Leads inpatient self-care classes. Becomes familiar with EMR for purposes of gathering patient information.
• Observes patients and families as potential future volunteers if they successfully integrate into the community.
• Meets regularly with the patients/family members, and documents interactions.
• May assist with collecting information for research projects.
• May be asked to participate in community outings.
• Fosters clients'/family independence, growth, and development through shared experience and commonality.
• Encourages patients and family members' participation in education classes and therapy sessions and the value of strategies imparted by Shepherd staff. Helps to facilitate peer support community meetings. May participate in a joint effort to keep social media efforts engaging.

REQUIRED MINIMUM EDUCATION

• Preference of bachelor's degree or higher.

REQUIRED MINIMUM CERTIFICATION

• No professional certifications required.

REQUIRED MINIMUM EXPERIENCE

• A minimum of at least three year of life experience with their disability.
• Three years departmental work experience to develop familiarity with concepts, practices, and procedures.
• Strong personal ownership with the ability to set and meet high professional standards.
• Ability to analyze multiple complex situations to create and implement solutions; work effectively in a team environment; be self-motivated and self-disciplined; communicate clearly and accurately in both verbal and written mode; accurately and concisely describe problems and solutions; focus on details; coordinate and prioritize multiple projects simultaneously.
• Foster and maintain a commitment to provide outstanding customer service reflecting Shepherd Center's mission and pillars of excellence.

REQUIRED MINIMUM SKILLS

• Excellent judgment, communication skills and empathy.
• Self-motivated, dependable, able to meet deadlines, excellent time management skills.
• Must be capable of scheduling and supervising volunteers and assessing program development/delivery needs.
• Must demonstrate leadership, public relations, and customer service skills. Ability to appropriately handle sensitive and confidential information and communications. Knowledge of medical terminology, applicable to role.

PREFERRED QUALIFICATIONS

• Intermediate to Advanced knowledge of Microsoft Office Suite software products.

PHYSICAL DEMANDS

• Moving about the hospital from floor to floor, in and out of patient rooms, gyms, activity areas.
• Will be required to board and ride on Shepherd transportation vehicles for the purposes of community outings.
• May be asked to perform personal ADLs.

WORKING CONDITIONS

• Role will be mostly indoors on campus.
• Some potential for exposure to blood and body fluids.
• Some local travel for presentations.
• May be exposed to outdoor elements, including heat and cold.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.