Student Financial Services Specialist- Accounts Receivable

Position Summary

The Student Financial Services Specialist – Accounts Receivable is responsible for managing student account billing, collections, and payment processing to ensure accuracy and compliance with institutional, state, and federal regulations. The specialist monitors accounts receivable activity, researches and resolves discrepancies, and assists with implementing payment plans and financial policies. In addition, the position supports timely reporting, reconciliations, and internal controls to maintain the integrity of student accounts. The Specialist provides exceptional customer service while promoting financial responsibility and supporting student success.

Essential Duties and Responsibilities

The essential duties and responsibilities include, but are not limited to, the following:

• Process and reconcile student account charges, payments, and adjustments to ensure accuracy and compliance.

• Monitor student accounts for delinquency; initiate appropriate collection actions in accordance with policies and regulations.

• Coordinate outreach efforts for outstanding balances, including registration reports and electronic communications related to non-payment drops and collection activities.

• Facilitate the non-payment drop process with Registrar's office.

• Provide students and families with clear, accurate information regarding tuition, fees, billing, payment options, and account balances.

• Set up and manage payment plans; monitor compliance and follow up on missed payments.
• Research and resolve account discrepancies, collaborating with internal departments as needed.
• Generate reports on accounts receivable activity, aging, collections, and reconciliations.
• Coordinate student refund processing and ensure compliance with federal and institutional refund policies.
• Support audit preparation and compliance with internal controls, federal Title IV regulations, and institutional policies.
• Recommend process improvements to enhance efficiency, accuracy, and customer service within Student Financial Services.
• Provide high-quality service by responding promptly and professionally to inquiries via phone, email, and in-person interactions.
• Establish, communicate, and enforce tuition payment and refund policies. Maintain communications, orally and in writing, with parents, students, and scholarship foundations or agencies.
• Provide back up cashiering support to the Student Financial Services Specialists.
• Perform other duties as assigned by the Director of Business and Student Financial Services, the Director of Finance, or the Chief Financial Officer.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Contacts and Purpose of Contacts

• Internal: Coordinate and communicate with departments across the College to facilitate student enrollment. Regularly interact with Student Services staff, faculty, and other departments to share information and align objectives.

External: Maintain frequent contact with current and prospective students. Engage with schools, businesses, and other external organizations as needed

Minimum/Required:

• Associate's degree in accounting, business, finance, or related field required; bachelor's degree preferred.
• Minimum of 2 years of experience in accounts receivable, billing, or student financial services; higher education experience preferred.
• Strong understanding of accounting principles, billing, and collections practices.
• Familiarity with federal Title IV financial aid regulations and refund requirements are preferred.
• Proficiency with student information systems and Microsoft Office Suite (Excel, Word, Outlook); experience with ERP systems preferred.
• Excellent attention to detail and strong organizational skills.
• Strong analytical, problem-solving, and reconciliation skills.
• Ability to communicate effectively with diverse populations, providing excellent customer service with tact and professionalism.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred:

• Familiarity with college accounting policies and procedures.
• Knowledge of student services, including registration and financial aid processes.
• Experience with Ellucian Colleague and WEBI BI tools.

Mathematical Skills

Ability to apply concepts such as probability, statistical inference, and basic mathematical operations (e.g., fractions, percentages, and ratios) to practical situations.

Reasoning Ability

Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions. Capable of interpreting complex technical instructions in various formats and dealing with abstract and concrete variables effectively.

Language Skills

Ability to read, analyze, and interpret financial reports, legal documents, and technical journals. Competent in responding to inquiries and complaints from students, regulatory agencies, and community members.

Physical Demands

The physical demands listed are representative of those required to perform the role successfully. Reasonable accommodations may be made for individuals with disabilities.

• Regular use of hands, arms, and voice to perform job functions.
• Frequent sitting, occasional standing, walking, stooping, kneeling, or crouching.
• Ability to lift and move up to 10 pounds occasionally.
• Vision abilities include close vision and focus adjustments.

Work Environment

The work environment characteristics are representative of typical office conditions. Reasonable accommodations may be made for individuals with disabilities.

• Noise level: Moderate

This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required and shall not be construed as declaring the specific duties and responsibilities. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.

Jackson College only accepts on-line applications though this system. For assistance with this, please call

Please use your legal first and last names on your application. If you are hired, you will have the opportunity to identify and utilize your preferred name.

The Jackson College Nepotism policy prohibits hiring of a relative or someone with a familial relationship to work in the same instructional department, office or administrative unit of the College including spouse, child, stepchild, parent, stepparent or sibling of the employee or spouse, aunt, uncle, niece/nephew, grandparent, grandchild, and members of the same household including domestic partner.

It is important that your application show all the relevant education and experience you possess (even if you are repeating it from your resume or cover letter). For instance, do not say, "See Resume or C/V." Your resume, cover letter, and if a degree is required an unofficial transcript must be attached to your application. Applications will be rejected if incomplete.

When you apply for the position, you will get to the document upload area where you will be given an opportunity to attach your documents such as your vita, transcripts, etc.. Instructions will also be found there.

The College reserves the right to request proof of degree or certification at a later date if these documents are required as part of the qualifications for the position.

Final candidates will be subject to a criminal background as part of the employment process.

If selected you will be required to complete the US Citizenship and Immigration Services, Employment Eligibility Verification form I-9 and provide documentation verifying identity and eligibility to work in the United States. Jackson College is NOT able to support Visa applications for employment at the college. Applicants must already be eligible to work in the United States to be considered.

Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three (3) working days prior to the date of need.

A copy of Jackson College's Annual Security Report and Annual Fire Safety Report is available on the JC Campus Safety & Security website. The security report contains crime statistics for the previous three years for all of our campus locations and the annual fire safety report, which contains statistics for any reported fires in campus housing units and fire safety systems in these buildings. Additionally, the report contains policies, available resources and information concerning personal safety, fire safety and reporting procedures for both crimes and fires.

Applicants have rights under Federal employment laws . Jackson College is an Equal Opportunity Employer that actively supports workforce diversity.

Jackson College provides a generous benefit package to full-time staff that includes: medical, dental, vision, employee life/AD&D, optional life for employee and family, long and short-term disability,and travel insurances; personal illness, personal, bereavement and vacation leaves; tuition reimbursement and waivers; 16 paid holidays; and retirement plans. Details are available on the Jackson College website.