Assistant Manager

Our Snooze story

At Snooze, we do breakfast, but different. From Benedicts to Bloodys—
and everything in between—we're always looking to turn your morning upside down
(in the best way possible). But our impact goes beyond the plate. With every
meal we serve, we're dedicated to bettering both our communities and our
planet. Through Snooze Approved sourcing, we prioritize clean, responsibly
sourced ingredients—including cage-free eggs, respect for animal welfare, and
no added hormones or antibiotics. We've also given back over $1M to our local
communities and remain committed to reducing waste through recycling and
composting efforts in over half of our restaurants. Our commitment to making
the world a brighter place extends to our people—our Snoozers From the moment
you step into our restaurants, we strive to create a safe, welcoming, and
transformative workplace where you can bring your best self every day. We know
that, just like pancakes, our people are better with passion, purpose, and
pride. Will you join us?

What does your role bring to the table?

As a Snooze Assistant Manager (AM), you're stepping into leadership
with a focus on daily operations, team support, and the ultimate Snoozer and
Guest experience. Whether your jam is FOH or HOH, you'll help run high-energy
shifts, keep the vibes up, and the quality consistent. You're a coach, a
motivator, and a hands-on leader who's ready to grow.

This is an entry-level leadership role, perfect for someone
stepping up from a Supervisor or similar leadership level role.

The Bennie-fits

This role comes with some sweet perks See below:

•  No late nights—you'll
  be home by dinner time every night  
•  Weekly pay and
  competitive hourly rates
•  Competitive Basic
  Health, Dental, Visions, Pet and Accident Insurance Plans
•  Employer paid Short
  Term disability and Life Insurance Plans
•  401k/Roth 401k Plans
•  120 Hours (15 days)
  of vacation time accrued per year and paid at a regular rate
•  40 Hours (5 days) of
  paid sick time paid at regular rate per year
•  Four (4) Paid
  Holidays- Thanksgiving, Christmas, your birthday and your company anniversary.
•  8 Hours (1 day) of
  paid community volunteer time paid at regular rate per year
•  100% paid meal
  benefits
•  Other benefits
  including potential field trips, community engagement, and personal and
  professional growth
•  The opportunity for
  development and advancement opportunities.
•  Unlimited dance
  parties (we don't take ourselves too seriously around here) 

The Position specifics

Taking on the role of Assistant Manager isn't just about bacon and
pancakes. The responsibilities of this position include:

• Becoming a Snooze
  expert Be knowledgeable of our history, vendors, products, and locations.
  Being comfortable sharing our story with Guests is a must
• Completely understand
  all Snooze policies, procedures, standards, specifications, guidelines and
  expectations.
• Ensure that all Guests feel welcome and are given
  responsive, friendly, courteous and exceptional service.
• Maintain expert knowledge of Snooze's recipes and Food &
  Beverage Doctrine to ensure consistent preparation and presentation across all
  shifts.
•  Continuously monitor
  food and beverage quality throughout each shift, ensuring every item meets
  Snooze's standards for taste, presentation, and temperature.
•  Execute daily systems
  and checklists put in place to ensure safety, sanitation, and recipe adherence.
  
•  Oversee and manage
  one or more areas of responsibility, which may include ordering, scheduling,
  inventory control, or hiring, ensuring smooth and efficient operations.
•  Maintain
  comprehensive understanding of the Point of Sale system and how to administer
  discounts and comps.
•  Control cash and
  receipts by adhering to cash handling and reconciliation procedures in
  accordance with Snooze policies.
•  Resolve escalated
  Guest concerns quickly, kindly, and professionally.
•  Update hourly
  Snoozers with necessary information about the shift and Snooze initiatives
  through written and verbal communication.
•  Manage the flow of
  service during shifts, ensuring an exceptional Snooze experience for both
  Guests and Snoozers while keeping operational goals and objectives top of mind.
•  Monitor and evaluate
  Snoozer performance and lead in-the-moment coaching conversations as it relates
  to the Guest experience and food quality.
•  Open and close the
  restaurant in accordance to set procedures and guidelines.
•  Conduct, monitor, and
  schedule hourly Snoozer training and support development of cross-training.
•  Verify that all
  equipment is kept clean and in excellent working condition through personal
  inspection and regular preventative maintenance.
•  Operate with a high
  level of integrity and leadership presence delivering on the Snooze Leadership
  Principles.
•  Support execution of
  local marketing initiatives, Snooze Catering, and after-hours events on and
  offsite
•  Assist in leading
  successful shifts with a primary focus on either Front of House or Heart of
  House operations, while maintaining flexibility to support all areas of the
  restaurant to ensure smooth service and team collaboration.
•  Being a role model,
  facilitator, and able Snoozer in nearly all Snooze hourly positions.
•  Assist management
  team in conducting annual Snoozer Check-Ins
•  Help to create a fun,
  safe and rewarding work environment for all Snoozers.
•  Ensure compliance
  with health, safety, labor, and food handling regulations
•  Other tasks, duties,
  and responsibilities as assigned to meet Snooze's business and operational
  needs.

Is this role the right fit for you?

Assistant Managers at Snooze…

• Must be 21 years of
  age and authorized to work in the United States
•  Have knowledge of
  food, beverage, and service, generally involving 2+ years of restaurant-related
  experience in an hourly or managerial position.
•  Possesses excellent
  basic math skills and can operate a Point of Sale system and conduct basic cash
  management.
•  Are leaders amongst
  their team and have experience in elevated roles as either a Supervisor or
  Manager
•  Have confidence in
  either FOH or HOH and are ready to enhance their skillsets in both
•  Thrive in fast-paced,
  people-focused environments
•  Take ownership of
  your shifts and empower your team to do the same
•  Bring a growth
  mindset and are eager to take the next step in your leadership journey
•  Are natural
  communicators and enjoy coaching others
•  Obtain food safety
  certifications or willing to become certified
•  Must be able to
  communicate and understand the predominant language(s) of the restaurant's
  trade area.
•  Are able to work in a
  standing position for long periods of time (up to 10 hours) and be able to
  reach, bend, stoop and frequently lift a maximum of 50 pounds.
•  Must have the stamina
  to work 45 to 55 hours per week.

Let's talk about safety

Your safety is our #1 priority. Because of that, it is every Snoozer's
responsibility to ensure cleanliness, sanitation, and safety within our
restaurants. We hold both Snoozers and Guests accountable to our Safety
Guidelines. We require daily wellness checks from all Snoozers and are
committed to a safe working environment.

Snooze is proud to be an Equal Opportunity Employer