Front Office Manager
5 days ago
Full-time
Description
SUMMARY
Responsible for the day-to-day management of all Front Office operations, including Front Desk, Reservations, Bell Stand, and Valet services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Ensure smooth and efficient Front Office operations, including proper check-in/check-out procedures, reservations handling, bell services, and valet operations.
• Oversee guest service to ensure guest expectations are consistently met and exceeded.
• Receive, respond to, and follow up on guest feedback.
• Monitor reservation sales calls and provide coaching and performance feedback to staff.
• Supervise cash and charge transactions, ensuring accuracy of financial records and daily balances.
• Prepare, implement, and monitor department procedures; communicate and interpret company policies; and enforce safety regulations.
• Assist in implementing the company's revenue management strategies.
• Serve as Manager on Duty when assigned.
• Attend and participate in meetings, training sessions, and other management activities.
• Assist with preparation of budgets, forecasts, and departmental reports (e.g., P&L, labor reports).
• Assist with managing and troubleshooting hotel systems to ensure functionality and accuracy.
• Train new and existing Front Office staff.
• Ensure accuracy of time edits and staff scheduling.
• Monitor and maintain adequate inventory of Front Office supplies and reorder as needed.
• Must be available to work mornings, evenings, weekends, and holidays as required.
• Perform other duties as assigned.
Salary Description
$70,000-75,000
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