Front Office Manager

5 days ago


La Jolla, California, United States Grande Colonial Full time


Full-time

Description

 SUMMARY
Responsible for the day-to-day management of all Front Office operations, including Front Desk, Reservations, Bell Stand, and Valet services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure smooth and efficient Front Office operations, including proper check-in/check-out procedures, reservations handling, bell services, and valet operations.

• Oversee guest service to ensure guest expectations are consistently met and exceeded.

• Receive, respond to, and follow up on guest feedback.

• Monitor reservation sales calls and provide coaching and performance feedback to staff.

• Supervise cash and charge transactions, ensuring accuracy of financial records and daily balances.

• Prepare, implement, and monitor department procedures; communicate and interpret company policies; and enforce safety regulations.

• Assist in implementing the company's revenue management strategies.

• Serve as Manager on Duty when assigned.

• Attend and participate in meetings, training sessions, and other management activities.

• Assist with preparation of budgets, forecasts, and departmental reports (e.g., P&L, labor reports).

• Assist with managing and troubleshooting hotel systems to ensure functionality and accuracy.

• Train new and existing Front Office staff.

• Ensure accuracy of time edits and staff scheduling.

• Monitor and maintain adequate inventory of Front Office supplies and reorder as needed.

• Must be available to work mornings, evenings, weekends, and holidays as required.

• Perform other duties as assigned.


Salary Description
$70,000-75,000

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