Hotel Front Desk Manager

3 days ago

Tallahassee, Florida, United States Hotel Indigo Tallahassee Collegetown Full time

Job Summary

We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our front desk team in a dynamic hospitality environment. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional guest services. This role requires a focus on enhancing guest experiences while managing front office staff effectively.

Responsibilities

  • Supervise and coordinate front desk operations, ensuring smooth check-in and check-out processes for guests.
  • Provide outstanding customer service by addressing guest inquiries, resolving complaints, and ensuring satisfaction.
  • Manage multi-line phone systems, demonstrating excellent phone etiquette while handling reservations and inquiries.
  • Oversee night audit procedures, ensuring accurate financial reporting and compliance with hotel policies.
  • Train, mentor, and evaluate front desk staff to maintain high standards of hospitality and guest relations.
  • Collaborate with other departments to ensure seamless communication and service delivery throughout the hotel or resort.
  • Maintain accurate records of guest information, preferences, and feedback to enhance future interactions.
  • Implement strategies to improve guest services and overall operational efficiency.

Requirements

  • Proven experience in hospitality management or hotel management with a focus on front office operations.
  • Strong customer service skills with the ability to build rapport with guests from diverse backgrounds; bilingual or multilingual abilities are a plus.
  • Familiarity with night audit processes and experience in managing front desk operations in a resort or hotel setting.
  • Excellent communication skills, both verbal and written, with proficiency in phone etiquette and handling multi-line phone systems.
  • Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
  • Previous experience in guest services or guest relations is highly desirable. Join our team as we strive to create memorable experiences for our guests while fostering a positive work environment for our staff

Job Type: Full-time

Pay: From $46,000.00 per year

Benefits:

  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Experience:

  • hotel front desk: 1 year (Required)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Ability to Commute:

  • Tallahassee, FL Required)

Ability to Relocate:

  • Tallahassee, FL 32304: Relocate before starting work (Required)

Work Location: In person

  • Hotel Front Desk Clerk

    7 days ago

    Tallahassee, Florida, United States Country Inn & Suites Full time $28,000 - $58,000 per year

    We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Hotel Front Desk Night Auditor

    4 days ago

    Tallahassee, Florida, United States Fairfield Inn Tallahassee North Full time $16,800 - $31,200 per year

    Our property is growing rapidly, and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply...

  • Front Desk Receptionist

    3 days ago

    Tallahassee, Florida, United States The Aesthetic Blend Full time

    Job SummaryWe are seeking a highly organized and professional Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing a variety of administrative tasks. This role requires strong communication skills, attention to detail, and the...

  • Hotel Night Auditor

    1 week ago

    Tallahassee, Florida, United States TRYP by Wyndham Tallahassee North I-10 Capital Circle Full time

    We are currently looking for an experienced full time night auditor, 4-5 days a week, to start ASAP, who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals, duties include check-in, check out, reviewing guest payments and other details...

  • Front Desk Administrator

    4 days ago

    Tallahassee, Florida, United States Layton Construction Company Full time $25,000 - $40,000 per year

    DescriptionFRONT DESK ADMINISTRATORJOB DESCRIPTION SUMMARYThe basic function of the Front Desk Administrator is to answer and forward calls through a console switchboard as well as greet visitors, distribute mail, organize and distribute office supplies.REPORTING RELATIONSHIPSThe Front Desk Administrator reports to and is directly accountable to the Office...

  • Front Desk Concierge

    2 days ago

    Tallahassee, Florida, United States TallyEast Properties Full time

    The Tennyson, a 90-unit an upscale residential condominium located in downtown Tallahassee is seeking a full/part-time front lobby concierge for to provide concierge and reception services for residents and guests. The ideal candidate is client-oriented, friendly, possesses exceptional communication skills and is well-organized.MAJOR FUNCTIONSThe front lobby...

  • Guest Services Supervisor

    1 week ago

    Tallahassee, Florida, United States BEST WESTERN TALLAHASSEE-DOWNT Full time $42,000 - $84,000 per year

    Front Desk Duties:Greet and check in guests in a friendly and efficient manner.Answer phone calls and handle reservations and guest inquiries.Assist guests with check-out procedures and process payments.Provide information about local attractions, services, and amenities.Address and resolve guest issues or complaints with professionalism and courtesy.Night...

  • Hotel Assistant General Manager

    1 week ago

    Tallahassee, Florida, United States McKibbon Hospitality Full time $60,000 - $120,000 per year

    What Makes a McKibbon Assistant General Manager?As a key member of the property leadership team, the Assistant General Manager works closely with the General Manager to oversee and guide the total operations of the property. Reporting to the General Manager, the Assistant General Manager is responsible for maintaining the highest level of ethical leadership...

  • Hotel Duval Tallahassee

    2 days ago

    Tallahassee, Florida, United States Schulte Hospitality Group Full time

    Schulte Companies is seeking a dynamic, service-oriented Restaurant Manager for our Shula's 347 Grille to join our team Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and...

  • Hotel Duval Tallahassee

    6 hours ago

    Tallahassee, Florida, United States Schulte Hospitality Group Full time

    Schulte Companies is seeking a dynamic, service-oriented Restaurant Manager for our Shula's 347 Grille to join our team Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and...