Manager, Production Operations, Miami

2 weeks ago

Miami Shores, Florida, United States Five-Star AudioVisual Full time $55,000 - $60,000

Job Details
Job Location: Key Biscayne, Miami, FL
Salary Range:    $ $ Salary
Job Category:    Audio Visual

Description

Job Title: Manager, Production Operations

Reports To: Director, Event Production



Operations Management

  • Oversees daily floor operations and technician workflow to ensure all equipment and services are delivered on time, in proper working order, and according to client and hotel specifications.
  • Manages inventory control procedures to maintain appropriate stock levels while ensuring the safety, security, and quality of equipment.
  • Attends key hotel meetings, including BEO and pre-production meetings, as needed.
  • Reviews billing with clients for accuracy and obtains approval; promptly communicates any potential issues to the Director and/or Experiential Event Producer.
  • Ensures implementation of the Experiential Method across operations.
  • Reviews quotes and makes cost-efficiency recommendations in line with company standard operating procedures.

Qualifications

Customer Service

  • Delivers exceptional customer service by cultivating strong relationships with internal and external clients, team members, neighboring Five-Star locations, and vendors.
  • Meets with guests onsite to ensure their needs are met and equipment is set up and functioning properly.
  • Maintains a polished, professional image in accordance with the Employee Handbook and hotel standards; ensures the team consistently upholds these expectations.
  • Supervises and mentors operational staff to ensure client satisfaction and optimize revenue through precise execution onsite.


People Development & Training

  • Fosters a positive working environment rooted in Five-Star's core values.
  • Drives professional development and training initiatives to enhance business acumen, technical skills, and field service excellence.
  • Effectively utilizes company systems and software; ensures team members are appropriately trained on all relevant platforms.


Experience & Qualifications

  • Minimum 3 years of hands-on experience in the events and audiovisual industry, including:
    • Audio: Microphones, speakers, sound systems, channel mixers, etc.
    • Video: Cameras, LCD/LED screens, projectors, monitors, etc.
    • Lighting: GOBOs, gels, uplighting, stage lighting, and basic lighting kits
    • Computers: Advanced knowledge of both PC and Mac operating systems and software
  • Advanced knowledge and experience in event A/V setups, strikes, and programming
  • AV certification or related coursework preferred
  • Demonstrated leadership ability; capable of achieving results through others
  • Strong planning, organizational, and problem-solving skills
  • Collaborative team player with a service-first mindset
  • Exceptional customer service or hospitality experience
  • Excellent interpersonal, communication, and negotiation skills
  • Valid driver's license and clean driving record (required for operating company vehicles)
  • Ability to travel for large-scale events


Full-Time Benefits

  • 401(k) with company match
  • Roth 401(k) with company match
  • Medical, dental, and vision insurance
  • Health savings account
  • Life insurance
  • Paid sick leave
  • Paid vacation time
  • Company-paid holidays

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