Digital Product Manager AI Solutions

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The University of Miami Health System, "UHealth", Information Technology Department has an exciting opportunity for a full-time Digital Product Manager AI Solutions

The Digital Product Manager AI Solutions oversees the design and engineers the delivery of innovative products in the patient and employee digital experience landscape. Moreover, the incumbent manages the entire product life cycle from planning to execution in support of organizational strategy and objectives. Researches and analyzes market conditions and identifies key consumer trends and opportunities for product innovation/enhancements.

Core Responsibilities:

• Manages the iterative lifecycle of the product from conception to maintenance, including concept, scope, specifications, prioritization, design, implementation, user acceptance testing, quality assurance, deployment, and maintenance.
• Acts as the champion of the product internally and externally, pushing for rapid adoption by defining clear goals and KPIs around customer value, and drives strategies to achieve them.
• Behaves as the voice of the user inside product development teams. Actively engages in user research, understands user goals and pain points and communicates your in-depth customer knowledge.
• Analyzes quantitative data to determine which plans are most successful and identifies new product opportunities and works closely with other Product Managers, Vendors, User Experience, Design and Development to define the Product Vision, Roadmap and Release Plans.
• Defines and prioritizes the product backlog translating high-level requirements into user stories and performs acceptance testing on a rolling basis throughout each product increment.
• Collaborates with Marketing, Communications, Operations, and other partners as needed to define and execute on go-to-market activities, ensures user adoption, and identifies and measures user utility.
• Creates product specifications as needed: wireframes with support from UX team, process workflows, state transition diagrams, copy decks, acceptance test plans, user stories and acceptance criteria, personas, and any other agile artifacts that will serve as a communication bridge between customers and the development team
• Functions as the Product Manager for a cross-functional development team, managing the entire feature and product life cycle from planning through development and launch.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

The Digital Product Manager AI Solutions, As a Product Manager for AI/ML Solutions, you will drive the development and adoption of data-driven products that enhance patient care, accelerate research, and improve operational efficiency. You will bridge the gap between clinical needs, technical feasibility, and business value, ensuring our AI products are not only innovative but also clinically impactful and compliant.

• AI Product Strategy & Intake: Lead the intake and prioritization of AI/ML product requests from a diverse range of stakeholders, including clinicians, researchers, and administrators. Translate complex clinical or operational challenges into clear, data-driven product requirements
• Clinical & Research Integration: Act as the primary liaison between the product team and end-users within the academic healthcare system. Deeply understand clinical and research workflows to ensure AI solutions are seamlessly and ethically integrated without disrupting patient care or existing processes.
• Collaboration with Technical Teams: Work directly with data scientists, ML engineers, and data infrastructure teams to define data requirements, evaluate model performance, and validate the feasibility of proposed solutions. Possess the technical acumen to challenge assumptions and ensure models are production-ready.
• Responsible AI & Compliance: Champion the principles of responsible AI, including fairness, transparency, and accountability. Ensure all products adhere to strict compliance standards, including HIPAA and relevant IRB protocols, by building governance, auditability, and data privacy into the product lifecycle.
• Product Lifecycle Management (MLOps): Manage the end-to-end lifecycle of AI products, from initial data exploration and model development to deployment and ongoing monitoring. Define metrics to measure product performance and address post-deployment issues such as model drift and data integrity.
• Data-Driven Decision Making: Utilize quantitative data and user feedback to inform product roadmaps and strategic decisions. Analyze product performance against key metrics to identify new opportunities and optimize existing solutions for maximum impact.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS:

• Bachelor's degree in relevant field required
• Minimum 5 years of experience in digital product development, with a proven track record of shipping and managing high-quality, scalable software products.
• Strong technical background in software development, automation, or infrastructure.
• Expertise in agile development methodologies and experience working within a fast-paced, high-performing environment.
• Demonstrated success driving projects to successful and timely delivery from ideation through launch and maintenance.
• Experience working collaboratively with cross-functional teams including engineering, design, and business stakeholders.
• Proven ability to provide operational oversight and take ownership of product performance and success.
• Financial Oversight: Knowledge of financial operations and management.
• Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.
• Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H17